Operational Manager

2 weeks ago

Madison, United States Chick-fil-A | East Madison Full time

At Chick-fil-A, Operational managers are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Operational managers are responsible for leading an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.

**Responsibilities include**:

- Insures that Team Members accurately prepare all orders.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Insures that workstations are clean at all times.
- Insures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.

**Schedule Requirements**
- Must be available to work a minimum of 30 hours per week.
- Required to work at least two Saturdays per month with a maximum of three Saturdays per month. Required to have a minimum of one Saturday off per month.

**A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

**REQUIREMENTS**:

- Previous customer service experience required
- Previous leadership experience required
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
- Must be 18 years or older
- Strong organization, planning, and communication skills required
- Self-motivated, able to complete tasks and projects independently
- Able to accomplish business goals such as managing costs, training, speed of service, order accuracy
- Operate shifts with 30+ employees

Chick-fil-A East Madison is locally owned and operated. The operator, Monica Daniel, works on-site and is actively engaged with her team. Monica prioritizes caring for her team and fostering a positive work environment. People are a top priority at East Madison Chick-fil-A. We look forward to meeting you and watching your career grow with us.

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