Program Manager

2 weeks ago

Washington, United States SOME, Inc. Full time

**SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare and offer the tools one needs to live with hope, dignity, and greater independence.**

The **Program Manager o**versees program operations and implements a strength-based, client-centered approach to service. Manages staff and develops approaches to meet program mission and goals; Oversees all property and operational aspects of Kuehner House and Keuhner Place. Addresses apartment concerns and maintains occupancy rates and tax credit compliance.

**Qualifications**:
**Required**: HS/GED; 3-5 yrs. property management experience; previous supervisory experience

**Required License/Certification**: CPR/First-Aid

**Schedule**:M-F: 8am - 4:30pm or 9am - 5:30pm

**Expected Contributions/Program Management**:

- Manage daily operations of building
- Plan and coordinate building team meetings
- Conduct quarterly customer satisfaction survey
- Provide programming and deprogramming key tags and update key log
- Coordinate resident move-in and move-out
- Order supplies and act as a liaison with various vendors
- Coordinate community house meetings

**Expected Contributions/Asset Management**:

- Enter new residents into OneSite, review system-wide data and notify Asset Management (AM) team of discrepancies
- Complete and verify all AM documents. Subsequently save them in Kwiktag
- Collect rents, review payment reports and deliver cash receipts weekly to AM
- Oversee tax credit certifications (if applicable) and perform compliance testing while maintaining professional documentation. Work hand-in-hand with AM Compliance Coordinator
- Collaborate with DC Housing Authority (DCHA), complete and submit all required documentation while working closely with AM Housing Specialist
- Review and submit monthly AM reports
- Send monthly statements to residents with an underlying goal of maintaining a high rent collections rate. Monitor and address any delinquent accounts.

**Expected Contributions/Facilities Management**:

- Ensure Maintenance and Facilities Management duties are performed
- Input work orders into Facilities Management system, as needed
- Assist or perform walk through and room inspections on regular schedule
- Act as liaison and perform walk-thru with contractors, inspectors, or Facilities Management
- Communicate to residents any maintenance or facilities management issues
- Oversee upkeep of the facility and grounds
- Ensure safety and security procedures are followed
- Provide regularly scheduled operations maintenance and/or oversight for elevators and compliance

**Expected Contributions/Supervisory**:

- Ensure appropriate department staffing levels in order to meet objectives; Assess, evaluate, and hire new employees as needed
- Contribute to department budget development, and use sound judgement to leverage resources in accomplishing department goals; Administer budget and comply with SOME financial reporting requirements
- Contribute to strategy development and strive to improve department functions and performance; Assist in development of standards and goals as appropriate
- Submit supervisory and administrative paperwork to Human Resources and Finance, as required; Refer to SOME Employee Handbook for policy guidance
- Maintain professional documentation and ensure the program is in compliance with SOME CQI standards
- Ensure compliance with all state, local, and federal laws governing the workplace and all department function
- Schedule staff work hours, as needed, and monitor for time and attendance; Approve time cards and requests for leave
- Provide direction and guidance to staff members on department operations and procedures
- Define work requirements, assign tasks to staff members, and review work for quality and accuracy; Coordinate with Human Resources to update job descriptions as needed
- Provide regular feedback on performance, monitor individual performance, conduct performance evaluations, and take steps for performance improvement as needed
- Provide coaching and training for staff, assist staff with work processes and policies, and encourage opportunities for professional development

**Knowledge, Skills & Abilities**:.
- Knowledge of property management and building systems
- Problem solving skills
- Organized with an attention to detail
- Project Management and Customer Service skills
- Ability to manage and oversee operational budgets
- Ability to multi-task despite competing priorities and manage one's time efficiently as well as be flexible when needed
- Supervisory and leadership skills
- Ability to multi-task despite competing priorities
- Proficient wit

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