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Office Support

2 months ago

Ontario, United States Lotus Tickets Full time

Broadway**A few things to get out of the way**:

- This position that requires you to be **in person at our office in Ontario, CA**.
- There will be one day weekend day every week
- Office hours are 9am - 5:30pm, with rare to occassional overtime.
- This is an entry-level position with the potential for internal promotion.

If the above is good for youhere are the rest of the details about the position

**This is who we are and what we do**:
Since 2015 we have been on a mission to enrich people's lives and create lifelong memories through live events. We have employees all over the United States, with our main office in Ontario, CA.

Our extensive network of venues, events, and experiences help us on our mission to facilitate access to live entertainment to as many fans as possible by creating an efficient and accessible marketplace.

As a major supplier for thousands of live events, from the Final Four to the latest Broadway shows, we pride ourselves on providing access to a variety of entertainment for fellow fans.

**Our company core values**:

- Integrity
- Accountability
- Adaptability

We care about relationships and results. The clock isn’t the great determinator of value. Your results are. If you are looking for “just another job” this is not the role for you.

**Details about the position**:
Who you are:
You are passionate about problem solving and process improvement. You are efficient and project-oriented, you work well in a fast-paced environment, and are good under pressure and with tight turnaround times.

You also are aces at retaining large volumes of information and utilize your knowledge to get things done and get the jobs done.

You get excited about having ownership over your role and accountabilities. You are resourceful when it comes to problem-solving, tasks, and projects you oversee.

You thrive in being able to prioritize tasks, and work under deadlines. You also LOVE solving problems and finding unique and efficient solutions that not only improve how things get done but have positive ripple effects through the business.

You enjoy being on a smaller team, knowing the role will provide support where needed.

You are a quick learner with excellent attention to detail, who is great at taking direction, and also takes the ball and runs with it to create even better solutions.

You believe in the pursuit of excellence. Not just getting something done, but rising to the occasion and bringing your best to each interaction you have with the team and client.

**You are looking for a place to call home, not just your next paycheck.**

**Operations**
- Run financial and event reports
- Support team with fulfilling ticket orders in our various on-line systems
- Manage logistics for physical inventory, including picking up in-person orders
- Document issues so the appropriate team can address them
- Available to support for whole team when necessary

**Customer Service**
- Inbound call triage
- Monitor and address incoming sales
- Communicate with marketplaces to discuss order issues

**Why you should be interested in this role**:
This role is a critical part of the team. You are the behind the scenes engine, ensuring that things are moving efficiently, getting done, improving, and supporting the team to ensure that our fans get what they ordered.

This role will keep you on your toes. You will never be bored, we can assure you You will learn something new every day and get to work with a tight knit team

It will be fun, fast-paced, and challenging with lots of room for growth and responsibility as your tenure grows.

**Bottom Line**:
If you are loyal, self inspired, project oriented, organized, value quality work, and play to win, you could be who we have been searching for

**Compensation**:
This is a non-exempt hourly role, with pay ranging from $20-$22 depending on your experience level with room for growth as your tenure increases.

**Directions to apply**:
If you would like to be considered for the position, please submit your resume and **cover letter telling us what excites you most about this role and working with Lotus.**

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- No nights
- Rotating weekends
- Weekends as needed

**Education**:

- Associate (required)

Work Location: In person

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