Customer Service Representative

1 week ago


Sterling, United States John Nugent & Sons Full time

You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.

**DUTIES**:

- Professionally answering incoming service calls
- Resolving customer issues in a prompt and courteous manner.
- Maintain customer satisfaction
- Adjust Technicians schedules as needed
- Dispatch service technicians according to the schedule

**EXPERIENCE**:

- MUST have 3-5 years customer service phone experience with a HVAC, Electrical or Plumbing Service Company
- Geographical knowledge of service area or map reading skill
- Great Phone Etiquette
- Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
- Excellent interpersonal skills with the ability to interact with all types of customers
- Outstanding communication and customer satisfaction skills
- Good Computer/Typing/Data Entry Skills

**SCHEDULE REQUIREMENTS**:

- This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
- Periodic overtime may be required.
- Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.

**BENEFITS**:Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K with 4% matching

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person
- Office

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Office: 3 years (preferred)
- Customer Service: 3 years (preferred)

Ability to Relocate:

- Sterling, VA 20166: Relocate before starting work (required)

Work Location: In person



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