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Customer Service Representative
1 week ago
You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.
**DUTIES**:
- Professionally answering incoming service calls
- Resolving customer issues in a prompt and courteous manner.
- Maintain customer satisfaction
- Adjust Technicians schedules as needed
- Dispatch service technicians according to the schedule
**EXPERIENCE**:
- MUST have 3-5 years customer service phone experience with a HVAC, Electrical or Plumbing Service Company
- Geographical knowledge of service area or map reading skill
- Great Phone Etiquette
- Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
- Excellent interpersonal skills with the ability to interact with all types of customers
- Outstanding communication and customer satisfaction skills
- Good Computer/Typing/Data Entry Skills
**SCHEDULE REQUIREMENTS**:
- This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
- Periodic overtime may be required.
- Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
**BENEFITS**:Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K with 4% matching
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Microsoft Office: 3 years (preferred)
- Customer Service: 3 years (preferred)
Ability to Relocate:
- Sterling, VA 20166: Relocate before starting work (required)
Work Location: In person
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