Customer Service Representative

1 week ago


Sterling Heights, United States UHY LLP Full time

We are seeking a highly motivated and customer-oriented individual to join our customer's team as a **Customer Service Representative**. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Responsibilities**:

- **Answer incoming customer inquiries via phone**:

- Provide accurate information about products
- Assist customers with order placement, returns, and exchanges
- Perform data entry tasks to update customer records and maintain accurate information

**Required Skills**:

- **Must have 2 years of customer service experience consisting of answering incoming calls**:

- Strong communication skills, must be able to communicate effectively with customers to understand their needs and provide appropriate solutions

To excel in this role, you should possess the following skills
- Strong customer service skills with the ability to handle difficult situations with patience and professionalism
- Excellent phone etiquette and the ability to communicate clearly and effectively
- Proficiency in data entry and navigating computer systems

If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you.
-------------------------------
- UHY Advisors' Resource Solutions Group provides clients with accomplished professionals to support finance, accounting, internal audit and tax teams. Whether it is permanent placement, project work, loaned staff support or business process outsourcing-we are ready to meet your needs.

Our team has extensive experience with a wide range of clients from middle market, closely held organizations to large Fortune 500 companies. We focus on finance and accounting, internal audit, IT audit and tax. We offer direct, personal involvement from senior practitioners and strive to meet clients' needs rapidly.

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer Service Incoming Calls: 2 years (required)
- placing online orders for customers: 2 years (preferred)
- proficiency using MS Office Suite: 4 years (preferred)

Work Location: In person



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