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On-site Support Lead

4 months ago

Spring, United States Better Homes and Gardens Real Estate, Gary Greene Full time

**Onsite Support Lead**

Provides support to Real Estate Agents and Branch Leader to ensure the operational success of the company. The Onsite Support Lead functions as a liaison between Agents and the Onsite Leader. They are responsible for providing direction and support for agent execution in the office. They possess a positive can-do mindset. They are also energetic, personable, technology savvy, a quick learner, a great communicator, and detail oriented. They have the ability to work discretely, independently, and balance multiple priorities in a fast-paced environment. The Onsite Support Lead will be deadline driven, a proficient time manager, extremely organized, and persistent. They will possess problem-solving skills and remain flexible and open to new ideas.

**Education**
- High school diploma
- College hours preferred
- **Real Estate Salesperson license required**

**Experience**
- 2 - 5 years of relevant experience
- Proficient in Microsoft 365 (Outlook, Word, Excel, Power Point, Teams, OneDrive)
- Proficient working inside of web portals
- Real estate experience preferred

**Essential Knowledge, Skills, and Abilities**
- Have a positive and friendly attitude, providing a world-class concierge experience, when interacting with managers, agents, other employees, suppliers, and partners
- Technologically savvy, able to learn new programs quickly
- Professional demeanor with the ability to work with a wide range of personalities and all levels of management
- Task oriented, remaining agile to shifts in direction and quickly adapting to changing conditions, and prioritize tasks
- Service and solution oriented
- Deadline driven, organized, and efficient with time
- Proactive self-starter
- Strong communicator, both written and verbal
- Ability to work independently
- Able to stay calm and patient when faced with emotional situations
- Embraces new ideas and systems from the company
- Ability to conduct work with the utmost confidentiality and professionalism.

**Responsibilities**
- You are a power user of all company related software
- You have an expert understanding of all company offerings
- Provide one-on-one training to new and existing agents on Gary Greene platforms ensuring proper set up and usage
- Meet with agents to ensure the execution of plans outlined during coaching sessions
- Regular training of Gary Greene technology and systems utilizing central curriculum and schedule
- Troubleshoot any challenges agents are encountering
- Track and document attendance and completion of training sessions and courses
- Run reports as required
- Manages new hire onboarding process and paperwork, coordinating with central staff
- Assist with preparation and presentation of office sales meeting
- Schedule, coordinate trainings and attend meetings at the office, including companywide and Gibraltar affiliate events
- Attend all Coaching Corners

**Routine Duties**:

- Perform daily office opening and closing procedures
- Manage front desk, answer phones, and warmly greet guests and agents with a smile and positive attitude
- Attend daily huddles, weekly tactical meetings with Onsite Leader(s), and other meetings as scheduled.
- Review agent personal information on profiles such as language, phone number, designations, photos (reviewing a minimum of 4 agents per week.)
- Monitor agents usage of IMPACT resources
- Monitor agent’s accounts receivable balance
- Manage, update, and monitor office Property Time calendar
- Generate information sheets and maps for office property tours
- Distribute mail, log and process checks, open and process office invoices, permits, etc. and direct them to appropriate parties and departments
- Prepare office correspondence and memos as needed
- Assign and track SUPRA lock boxes and yard signs
- Assist branch leader in organizing office events
- Order yard signs and supplies for office
- Maintain office equipment
- Stock and clean break room and supply closet
- Other duties as assigned

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Administrative: 3 years (required)
- Microsoft Office: 3 years (required)

Ability to Commute:

- Spring, TX 77381 (required)

Work Location: In person