![Semper Solaris Construction, Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Technician
4 weeks ago
**Semper Solaris is looking for an IT Help Desk Technician to join the team**
- **Semper Solaris **_is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service Our commitment to excellence has earned us an industry-wide reputation for being one of the top residential construction remodeling companies in California._
**Benefits for Full-Time Employees Include**:
- Medical, Dental, Vision, Voluntary Life & AD&D Insurance, H.S.A., and Employee Assistance Program
- Potential Bonus Opportunities and Career Path Opportunities for Top Performers
- Paid Sick and Vacation Time
- 401k
**What you’ll be doing**:
- Provide IT helpdesk support to users. Respond to IT tickets within 2 hours or less.
- Supporting our ticketing systems by creating new macros or update Knowledge Base articles as necessary.
- Support the administration of Office 365. Add, Remove and Update Users, Groups, Distribution Groups, etc.
- Support the administration of user creation, user removal, and license validations.
- Create training articles and videos for new employees
- Configuration of laptops & hardware for all new hires, replacement and returned devices.
- Shipping of all new hire and replacement laptops and IT managed hardware.
- Routing of Salesforce request to appropriate development groups.
- Assist with special projects as needed.
- Ensure compliance with IT security policies and procedures.
- Troubleshoot network connectivity issues.
- Maintain records of issues and solutions in the help desk ticketing system.
**Qualifications**:
- Experience with Office 365 required
- Ability to trouble shoot onsite and remote
- 2+ years of customer service related experience
- Ability to multitask
- Strong desire to learn new things
- Take ownership of tasks and projects from start to finish
- Understands basic computer repair
**Benefits**:
- Competitive compensation
- Full benefits package includes medical, dental, vision, voluntary life and AD&D insurance, and access to Sempers employee assistance program
- Paid sick and vacation time The company is an Equal Opportunity/Affirmative Action employer.
**Pay Rate**: $28-$32/hr. DOE
Pay: $28.00 - $32.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
**Experience**:
- IT Help Desk: 1 year (required)
- Office 365: 1 year (required)
- Customer service: 2 years (preferred)
Work Location: In person
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