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Part Time House Manager

3 months ago

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**STEPPENWOLF THEATRE COMPANY**

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration, and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate, together, our complex world.

**STEPPENWOLF AUDIENCE EXPERIENCE**

Steppenwolf Audience Experience is dedicated to helping everyone coming through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, these positions participate in a team that is committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

**Responsibilities**:

- Shift supervisor responsible for leading a 7-10 person part-time team to manage public performances
- Trains and supervises volunteer ushers
- Writes nightly performance reports
- Serves as an escalated point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre
- Leads part time team in maintaining the lobby and theatre spaces (including the elevator lobby and restrooms) for safety, cleanliness, functionality and presentation
- Liases with the stage manager to coordinate timeline and execution of performances and special events
- Assists patrons with accessibility requirements
- Coordinates with the box office to resolve ticketing conflicts
- Communicates via radio with other staff members to convey patron issues and ensure smooth operations

**QUALIFICATIONS**:

- ** Prior experience** working in a high-volume customer service setting, preferably as a Front of House Manager
- A minimum of one year experience supervising part time teams
- ** Fast, efficient service techniques** in peak service times
- **A relaxed appearance and tone** when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume
- **
Effective, improvisational problem solving in ever-changing situations**:

- ** Strong time-management skills and the ability to work 15-25 hours a week**:

- ** Consistent availability on evenings and weekends, as well as during holiday seasons**

**COMPETENCIES**:
**Commit to an equitable work environment**, which includes use of gender inclusive language; support for individual gender expression, racial equity and inter-generational collaboration; accessibility for people with disabilities; and cultural sensitivity.

**Demonstrate compassion**, which includes genuinely caring about colleagues and guests alike; showing sympathy for the plights of others; exhibiting empathy for the experience of everyone in the room.

**Maintain personal composure**, which includes demonstrating maturity; remaining cool under pressure; not becoming defensive or irritated when presented with challenging or unexpected situations; handling stress without showing frustration; serving as a settling influence in tense situations.

**Comfortably and effectively cope with change and ambiguity**, which includes effectively transitioning between tasks and timelines; identifying priorities and making good decisions with a minimum of information; staying relaxed when things are uncertain; confidently managing risk and uncertainty.

**Exhibit interpersonal savvy**, which includes relating comfortably to a variety of personalities; cultivating and maintaining positive relationships; employing diplomacy and tact; defusing high-tension situations; seeking the positive in all situations.

**HOURS OF EMPLOYMENT**:
Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.

**COMPENSATION**:
Hourly rate is $20.80 per hour. The Steppenwolf Theatre Audience Services & Experience is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750.

**How to apply**:
**NO PHONE CALLS OR EMAILS PLEASE**

**About Steppenwolf**:
**_
Steppenwolf _**_Mission:_**

Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy and joy. We invite you to join our ensemble as we navigate, together, our compl