Assistant Property Manager
3 weeks ago
Overview:
Salary Range: $26.00-$30.00 per hour, plus potential for commission and bonus.
Assistant Property Manager provides assistance as needed to Property Manager and administrative team.
**Responsibilities**:
- Provide support as needed to the Property Manager.
- Assumes responsibility of supervising staff and assists the Regional Property Manager with managing the Property in the absence of the Property Manager.
- Meets and greet all prospects, visitors and residents of the Property and provide customer support and information about the Property, both in-person and via telephone.
- Represents Holland Residential and the Property in a professional and friendly manner at all times.
- Work closely with the Property Manager and Maintenance Manager for continued learning.
- Study and understand lease documents and policies of the Property.
- Clearly and confidently explain lease agreements, policies and addenda to new and current residents.
- Remain current on accurate knowledge of Property information including pricing, availability, unit floor plans and amenities.
- Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Residential.
- Ensures staff is motivated and functions as an effective team to provide a superior level of customer service.
- Assists in developing various leasing programs and ensures program’s success through participation and review.
- Co-conducts community, staff and safety meetings on a regular basis and attends management meetings as directed.
- Adheres to Holland’s safety programs, policies and procedures.
- Maintains the hazard communication program as well as teaches and promotes safe work practices among on-site staff.
- Regularly inspects and assesses the Property grounds, common areas, models, vacant units, and office area. Offers recommendations regarding compliance and needed improvements.
- Interviews prospective residents to determine if the Property meets the needs of the guest, and qualifies the guest for tenancy.
- Maintains proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase supplies as needed, using a standard purchase order system if required.
- Maintains accurate documentation of all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals, on a daily basis. Enter all activity into property management software on a daily basis.
- Collects security deposits, rents and all other funds associated with leasing. Documents each transaction properly in the property management software system.
- Performs daily deposit of funds collected into the Property’s bank account.
- Reports and records all delinquent rents and posts late notices to residents as required. Remains up-to-date on all state laws regarding non-payment and delinquent accounts.
- Handles all resident issues in a timely manner, providing proper documentation and informing Property Manager and Regional Manager as needed.
- Daily input of all administrative, financial and maintenance activity on the property.
- Maintains resident files according to Holland Residential Standard Operating Procedures.
- Assists Property Manager in the completion of various daily, weekly, and monthly reports in a timely and accurate manner. Weekly reports must be completed, accurate and sent to Regional Manager and corporate office each Sunday by the end of the day.
- Processes accounts payable in a consistent and timely manner with approval of Property Manager.
- Follows guidelines of Property operating budget.
- Assist in the overall marketing and promotional efforts, including all on-line and in-print ads, signage, mailings and other distributions as required.
- Maintains Holland Residential closing ratio requirement of 33% or higher. Continually seeks education and fresh sales techniques.
- May monitor closing ratios of Sales Associates to ensure requirements are met and recommend additional training of Sales Associates as necessary.
- Assist sales staff with resident retention and lease renewal programs.
- Maintain the lease expiration schedule to ensure occupancy levels are maintained according to company guidelines.
- Maintain current market studies and stay apprised of new communities, specials and promotions in the area.
- Becomes active in the local business community and develops a rapport with the residential community.
- Assists in creating or maintaining the community newsletter.
- Maintain a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
- Adhere to company apparel standards and sets a positive example for all associates.
- Attends and monitors various community recreational and social activities.
- Attends and participates in training programs as required.
- Ensures compliance with Holla
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