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Housekeeping Manager

4 months ago

Lake Geneva, United States The Geneva Inn Full time

**SUMMARY**:Oversees and coordinates daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the hotel.
**DUTIES AND RESPONSIBILITIES**:
**Ensures that all areas of the hotel are properly cleaned and ready for guests’ arrival.**
Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
**Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response to requests.**
Interfaces with maintenance/engineering to report/recommend maintenance/repair needs.
**Monitors and maintains proper inventory levels**
Supervises and assists staff in housekeeping duties.
**Controls storage of lost and found items.**
Ensures housekeeping carts are well maintained.
**Inspects rooms on a daily basis.**
Develops, implements, and maintains deep cleaning schedules.
**Manages expenses within approved budget constraints.**
Prepares accurate and timely reports as required.
**Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.**
Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
**Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.**
Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
**Performs other related duties as assigned by management.**

**QUALIFICATIONS**:
**Two to four years related experience or equivalent**
Demonstrated proficiency in supervising and motivating subordinates
**Commitment to excellence and high standards**
Basic competence in subordinates’ duties and tasks
**Ability to work with all levels of management**

**Strong organizational, problem-solving, and analytical skills**
Ability to manage priorities and workflow
**Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm**
Ability to work independently and as a member of various teams and committees
**Proven ability to handle multiple projects and meet deadlines**Strong interpersonal skills.
**Ability to deal effectively with a diversity of individuals at all organizational levels.**
Good judgement with the ability to make timely and sound decisions
**Creative, flexible, and innovative team player**
Bilingual skills a plus.
**Ability to understand any and all safety requirements and cautions**
Ability to perform the physical labor necessary

**COMPETENCIES**:
Customer Service**--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.**
**Teamwork**--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Delegation**--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.**
**Leadership**--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Quality Management**--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.**
**Professionalism**--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality**--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.**
**Initiative**--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Salary Pay is negotiable based on experience.

Pay: $40,000.00 - $44,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Morning shift

Work Location: In person