Customer Service Specialist

2 weeks ago

Show Low, United States Ensemble Health Partners Full time

**Thank you for considering a career at Ensemble Health Partners**

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

**THE OPPORTUNITY**

The Customer Service Specialist handles patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

**Essential Job Functions**:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:

- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned.

**Employment Qualifications**:

- 1-2 years experience in healthcare industry.
- Call Center experience preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire.

**Other Knowledge, Skills and Abilities**:

- Experience in physician and hospital operations
- Compliance and provider relations
- Customer Service and Call Center experience preferred
- Critical Thinking
- Problem Resolution

INDHP

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Computer skills: 1 year (preferred)
- Customer service: 1 year (required)
- healthcare: 1 year (preferred)
- Call center: 1 year (preferred)

Work Location: In person

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