Residential Account Manager

2 weeks ago

Sherman Oaks, United States Bel Air Internet Llc Full time

**Who We Are**:
BAI Connect is the leading provider of Internet, Voice and Video services to Southern California, Las Vegas, Denver and Portland. As one of the fastest-growing communications providers in the country, BAI Connect provides services to multi-family and commercial properties including some of the most prestigious buildings in the regions. The company has full control over a private, state-of-the-art fiber/wireless network which allows them to deliver reliable, lightning-fast Internet, Managed Wi-Fi, Television as well as Digital and Hosted Voice services.

Today, BAI Connect delivers Internet, DIRECTV and Voice services to over 100,000 daily users. With full control over our private state-of-the-art fiber/wireless network, we’re able to provide the most reliable high-speed Internet and communication services with the highest levels of customer care to customers across residential MDU buildings, commercial properties, student housing developments, film studios, hotels and live events.
- “We are all now connected by the Internet, like neurons in a giant brain.” Stephen Hawking_

**Your Mission**:
Sell BAI retail residential services within assigned Multi-Dwelling Unit property (Apartments, Condos, Student Housing, Senior Communities) portfolio through active engagement and relationships with on-site property staff and residents.
- Actively and consistently support all efforts to increase sales penetration within the properties and enhance the customer experience.
- Meets established objectives relative to sales goals and increased sales volume Identify, build, manage & maintain relationships with key person(s) at the properties.
- Educate on-site property staff and residents on BAI Connect’s product/services and market differentiators.
- Find creative ways to keep on-site staff engaged and motivated to promote our services (lunch & learns, on-site events, sponsorship opportunities, etc.)
- Visit new and existing build properties regularly.
- Update, refresh & distribute marketing material at assigned properties.
- Assist with escalated issues at properties (Engage appropriate departments, monitor/track resolution, communicate with the on-site property management teams)
- Schedule, plan & coordinate events at properties to meet residents and boost our presence.
- Monitor any competitor promotions, marketing efforts, or other activity within your portfolio.
- Track correspondence with communities, customers, and professional contacts.
- Maintain detailed notes on communication and marketing efforts in company CRM and various operating systems or tracking documents.
- Develop and present marketing ideas to the Marketing department that will help increase penetration at assigned properties.
- Market Research (Occupancy, demographics, competitors, etc.) needed to more effectively market and target customers at assigned properties.
- Reporting and other administrative duties to provide management with clear visibility on efforts and the status of BAI Connects’ success throughout the MDU portfolio and specific assigned properties.
- 60%+ of your schedule will be dedicated to traveling out in the field, engaging with properties directly to effectively complete the above duties.

**What You Bring**:

- A positive and curious mindset
- Being a bar raiser
- Strong written and verbal communication skills
- Enthusiasm for new technology and the internet space
- Willingness to be coached and trained to improve as a Sales professional
- Willingness to work weekday morning, nights and weekends, variable schedule(s) as necessary
- Must demonstrate excellent time-management skills
- Skilled in monitoring the results of multiple assignments and projects.
- Ability to work well with a team
- Must be proficient in Microsoft Office Suite/Office 365, including Outlook
- Experience taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required; being proactive
- Must be a self-starter with an entrepreneurial approach to their day-to-day; Experience establishing action plans for oneself and others to ensure tasks and projects are completed on time.
- Skilled in anticipating future consequences and trends accurately, can create competitive strategies and plans.
- Experience addressing customer needs a primary focus of one's actions; experience building positive relationships with customers (translates as both internal and external).
- Experience setting high standards of performance for self and others; experience implementing standards of excellence
- 2 years Customer Experience and/or Sales experienced preferred
- Bachelor’s Degree preferred, or equivalent education, training, and experience
- Event coordination or marketing coordination experience preferred
- Must have a valid driver’s license, and a safe driving record
- Must be legally authorized to work in the United States
- BAI Connect is an Equal Opportunity Employer; employment with BAI Connect is governed

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