Fitness and Wellness Manager
2 weeks ago
**HEIMAT **is the world's first finely tailored concept fitness club, offering 70,000+ sq ft of entirely new way of exercising and living through a stunning gym that invigorates, a culinary concept that nourishes, a beauty service that radiates and cultural programs to cultivate body and soul. This is where a global set of taste makers, innovators, connoisseurs, and health aficionados come to work, play, and simply be.
**Personal Training**:
**Direct Responsibilities**:
**Client Relationship Management**
- Client coverage and sharing programming oversight.
- Management of all client pipelines, inclusive of new members and its tracking.
- Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
- Scheduling of new member assessments.
**Operational Management**:
- Lead the operational and sales components of New Hire Onboarding
- Audit, manage & reconcile pipeline of performed sessions daily, weekly and each pay period.
- Facilitate any support and communications with vendors such as Motionvibe, Moso, Club Connect, etc.
- Audit, complete and execute biweekly payroll and communication around payroll process.
- Audit, manage PT Cert & CPR certification validity and authenticity.
- Personal Training business and sales coaching
- Utilize scheduling tool to create floor schedule and manage the team's ability to deliver service on the floor
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
- Set goals in support of club special events, and execute the proper follow up post event
- Coordinate and host monthly/ bi-monthly department forums
- Create, Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountability.
- Support trainers through financial planning as it relates to the compensation plan
- Act as a Duty Manager when business needs dictate, ensuring all departments are delivering excellence.
**Assist with below responsibilities**:
**Business Leader**:
- Business management of the trainers including monthly projections, Personal Training Calendar management, and oversight of trainers delivering complimentary services.
- Conduct timely and relevant business management meetings to support trainer development
- Accountability of team's business deliverables by setting targets, following up, providing feedback and support for progress
- Collaborate with Membership Advisors for Personal Training Sales Takeovers and booking of complimentary sessions
**KPI Management**
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
- Performance management of all trainers and coaches
**Technology**:
- Buildout and evolution of all digital PT platforms: HEIMAT APP, Hubspot, Mywellness, etc
**Education & Programming**:
- Facilitate quarterly education plans
- Oversight of client programming & retention
**Leader of Team Culture**
- Collaborate with all departments of the club to achieve interdepartmental synergy.
- Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
- Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Identify, collaborate, and align key talents to advance trainer careers.
**SPA**:
**Direct Responsibilities**:
**Client Relationship Management**
- Communication with potential leads and all SPA clients - Feedback, experience recovery, general booking needs.
- Monitor member satisfaction and ensure a consistently evolving world class wellness experience, echoing the brand values, while maintaining balanced profits and loss margin.
**Operational Management**:
- Manage hiring & staffing of Spa department.
- Lead the operational and sales components of New Hire Onboarding
- Facilitate any support and communications with vendors such as Motionvibe, Moso, Club Connect, etc.
- Bi-weekly payroll.
- Reconciling all vendor POS via RSG accounts payable on making sure invoices are being paid and NET 30 terms are being honored.
- Fulfill & order inventory needs as necessary and provided by SPA Supervisor.
- Act as a Duty Manager when business needs dictate, ensuring all departments are delivering excellence.
- Manage all matters pertaining to equipment and safety in the Heimat Spa, scheduling for members and be the liaison concierge to all our wellness offerings at the Club.
**Assist with below responsibilities**:
**Business Leader**:
- You will support the recruitment and development of the Spa team, and oversee the onboarding, training, and development of your team.
- Assist with sales logic and upselling strategy to
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