Srap Housing Specialist

3 weeks ago

Dover, United States Delaware State Housing Authority Full time

**SRAP Housing Specialist**

**PG 12**

The SRAP Housing Specialist will complete duties for both the State Rental Assistance Program (SRAP) and the 811 Tax Credit Referral System.

Responsibilities for the SRAP program include communication with Clients, Case Managers, Referring Agency staff and Landlords pertaining to program eligibility, answering incoming calls, questions, troubleshooting and providing information and assistance throughout program participation. Examples of additional responsibilities include processing Requests for Tenancy Approvals (RFTA), negotiating rental rates with Landlords, researching, tracking and sending out appropriate notices regarding client violations, delinquent rent notices and non-renewals reported by Landlords, hospitalizations, incarcerations and other occupancy matters. Prepare files for Program Manager for violations and other matters. Other duties include gathering and organizing client documents, calculating household income, rent responsibility and assisting with completing data entry for recertifications and move-ins during busy periods. Coordinating, scheduling and conducting SRAP briefings with multiple parties and verifying, calculating and finalizing multiple documents for voucher issuance. Represent SRAP in informal appeal hearings when needed. Prepares documents for release when formal requests are received from outside entities once approved.

**s**

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements. Therefore, the KSA’s listed are not exhaustive or necessarily inclusive of all the requirements.
- Knowledge of federal, State and local laws, regulations and policies as they pertain to the applicable housing program
- Knowledge of office practices and procedures.
- Knowledge of applicable resources.
- Skill in program evaluation.
- Skill in conducting research studies.
- Skill to communicating orally and in writing.
- Skill in dealing with the public.
- Ability to understand the applicable laws and regulations.
- Ability to establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with problems associated with related audits.
- Ability to perform analysis of housing systems and operations.
- Ability to express and present ideas and conclusions clearly, concisely and effectively.
- Ability to collect data through interviews and consultations.
- Ability to prepare clear and concise reports.
- Ability to work effectively with a diverse group of people including the elderly and disabled.

Applicant must have education, training and/or experience demonstrating competence in each of the following rating areas:

- Two years’ experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
- Two years’ experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Experience in narrative and/or technical report writing.
- Knowledge of contract or program administration and compliance with laws, rules, regulations, policies and procedures.
- Ability to outreach, establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with associated problems.

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