Supervisor - Housekeeping

Found in: beBee S US - 2 weeks ago

Dover, United States Bally’s Dover Full time
DescriptionEssential Functions
  • Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
  • Ensures that assigned floors, closet and carts are cleaned before end of shift.
  • Submits work orders for all maintenance issues.
  • Assists the inventory specialist with monthly and quarterly inventories.
  • Investigates complaints regarding housekeeping service and equipment.
  • Responsible for all daily housekeeping services to guest rooms, corridors and service elevator landings.
  • Responds to any guest request or complaint immediately.
  • Retrains Guest Room Attendants as needed to correct deficiencies.
  • Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
  • Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
  • Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
  • Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
  • Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
  • Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
  • Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
  • Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
  • Signs in and accounts for all section key cards.
  • Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
  • Reports any unusual occurrence to the Executive Housekeeper.
  • Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
  • Rewards and recognizes superior performers.
  • Interviews, selects, hires, and retains superior employees.
  • Completes timely evaluations for subordinates.
  • Conducts formal and informal training for subordinates.
  • Conducts formal and informal coaching and counseling with subordinates.
  • Rewards and recognizes superior performers.
  • Ensures that employees work safely and follow all safety rules.
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintains up-to-date knowledge of industry and competition.
  • Ensures effective communication within the department and company.
  • Holds subordinates accountable for established performance expectations.
  • Motivates and develops staff; provides advice and guidance as appropriate.
  • Complies with and enforces compliance with the company’s recycling program standards.
  • Completes schedule for House Attendants Additional Functions
    • Performs other duties as assigned.Education/Requirements
      • High school diploma or GED or equivalent work experience required.
      • 1 - 3 years of supervisory experience in Hotel operations preferred.
      • Must possess computer proficiency with Microsoft Word.
      • Must possess good oral and written communication skills.
      • Must possess good customer service and leadership skills.
      • Must be able to solve problems and deal with a variety of situations.
      • Must present an overall professional appearance.
      • Must be able to work weekends, holidays and nights as scheduled.
      • Must be able to successfully pass a background check.
      • Must have initiative, well-developed interpersonal skills and the ability to set and achieve high standards of performance.
      • Must have the ability to make progress on multiple assignments under time constraints.
      • Must be able to speak, read and write English Organizational Relationships

        Accountable to: Executive Housekeeper

        Accountable for: Guest Room Attendants

        House AttendantsThe Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Be Inherent In The Position.Bally’s Dover Is An Equal Opportunity Employer.

        Addendum to Job Description

        These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

        X

        Seeing

        X

        Pull ( 50 pounds)

        X

        Bend

        X

        Color Perception

        X

        Climb, Ascend/Descend (Stairs, Ladders)

        X

        Stoop /Kneel /Crouch

        X

        Hearing / Listening

        X

        Lift ( 50 pounds)

        Taste

        X

        Clear Speech / Talking

        X

        Carry ( 50 pounds)

        Smell

        X

        Touching

        Drive (local / long distance)

        Repetitive Motion

        X

        Dexterity /Hand

        Walk for Extended Periods

        Run

        Dexterity /Fingers

        X

        Stand for Extended Periods

        Reach (Above Shoulder)

        x

        Push (50 pounds)

        X

        Sit for Extended Periods

        Other: Mental / Reasoning Requirements

        Reading – Simple

        Writing – Simple

        Advanced Math Skills

        X

        Reading – Complex

        X

        Writing – Complex

        X

        Analysis / Comprehension

        X

        Clerical

        X

        Basic Math Skills

        X

        Judgment / Decision Making Work Environment

        X

        Shift Work

        Outside

        Pressurized Equipment

        X

        Works Alone

        Extreme Heat

        Moving Objects

        X

        Works with Others

        Extreme Cold

        High Places

        X

        Verbal Contact with Others

        X

        Extreme Noise

        Fumes / Odors

        X

        Face-to-Face Contact

        X

        Mechanical Equipment

        Hazardous Materials

        X

        Inside

        X

        Electrical Equipment

        X

        Dirt / Dust Disclaimer

        The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Notes

        #LI-MR1

        Source: Hospitality Online

  • Supervisor - Housekeeping

    Found in: beBee S US - 3 weeks ago

    Dover, United States Bally’s Dover Full time

    DescriptionEssential Functions Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress. Ensures that assigned floors, closet and carts are cleaned before end of shift. Submits work orders for all maintenance issues. Assists the inventory specialist with monthly...

  • Supervisor - Housekeeping

    Found in: beBee jobs US - 2 weeks ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsSupervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.Ensures that assigned floors, closet and carts are cleaned before end of shift.Submits work orders for all maintenance issues.Assists the inventory specialist with monthly and quarterly...

  • Supervisor - Housekeeping

    Found in: beBee jobs US - 3 weeks ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsSupervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.Ensures that assigned floors, closet and carts are cleaned before end of shift.Submits work orders for all maintenance issues.Assists the inventory specialist with monthly and quarterly...

  • Quality Crew Leader

    Found in: Talent US C2 - 3 weeks ago

    Dover, United States The Kraft Heinz Company Full time

    Description Quickly, accurately and professionally perform product testing. Areas of responsibility include all in-process labs, main labs, quality auditing and lab equipment maintenance. Perform product testing as outlined in Kraft specifications.  Collect and enter data into Unilab.  Work with Quality Supervisors to ensure that all products...

  • House Cleaner Team Lead

    2 weeks ago

    Dover, United States ecomaids of Sparta-Morristown-Hackettstown Full time

    Job DescriptionJob DescriptionBenefits and Perks:Placement BonusPerformance PayHourly pay (ALL Hours) + Daily Performance Bonus + TipsOpportunities for future advancement managers and branch ownersPaid time off, Health Reimbursement, 401k with employer matchPaid on-the-job training8-5pm Monday-Friday Schedules - reliable hours, Overtime hours available on...

  • Logistics Specialist III

    1 week ago

    Dover, United States CareerBuilder Full time

    Job Description Logistic Specialist III As required by our governmental client, this position requires being a US Citizen, lawful resident alien, citizen of American Samoa or other territory owning permanent allegiance to the United States. Coordinate logistical operations, including supply receipt, distribution, and determining stockage levels for...

  • Early Childhood Teacher Per Diem

    3 days ago

    Dover, United States Partners Healthcare System Full time

    Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality...

  • Housekeeping - Attendant - Guest Room Full-Time/Part-Time | Dover Downs - Dover, DE, chevron_right

    Found in: Lensa US P 2 C2 - 41 minutes ago

    Dover, United States Metropolitan Hospitality Group Full time

    Job Location Dover Downs - Dover, DE Education Level None **MAJOR FOCUS:** Responsible for cleaning hotel guest rooms and for providing exceptional customer service to all guests. **ESSENTIAL FUNCTIONS:** * Ensures the hotel rooms and bathrooms are clean. Responsible for all aspects of cleanliness for the entire room, paying attention to details such as...