Case Manager Emergency Shelter

1 month ago

Santa Maria, United States Good Samaritan Shelter Full time

**Essential Duties and Responsibilities**:
The Emergency Shelter Case Manager position will be assisting homeless individuals and families to obtain permanent housing. Case management services include, but are not limited to, case management assessment, individualized service planning, connection to employment services, health and wellness goals, addressing all service needs to stabilize clients in housing.
- Maintain accurate client data in the agency database, ETO, ECM and county database HMIS daily.
- Conduct intakes with clients using the VISPADT approach to ensure that clients' immediate needs are met and that they receive the appropriate support and resources to transition out of homelessness successfully.
- Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing.
- Develop individualized service plans in collaboration with clients addressing short-term and long-term goals.
- Provide on-going case management support to assess progress and ensure goals are met or changed as needed.
- Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care.
- Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
- Make warm handoff referrals to outside agencies that can benefit the client in reaching their individualized service plan goals.
- Transports clients in the agency-provided vehicle for appointments as required.
- Actively engages in collaborative efforts with fellow staff members to ensure that clients receive the necessary support they require.
- Maintain high ethical standards in all aspects of the role. Adhere to professional codes of conduct, respect client confidentiality, and prioritize the well-being and rights of clients at all times.
- Be prepared to respond to crisis situations promptly and effectively, providing immediate assistance and access to appropriate resources when needed.
- Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.
- Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
- Perform related duties as assigned by the supervisor.
- Maintain compliance with all company policies and procedures.

**Education and/or Work Experience Requirements**:
This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.
- High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
- Associate degree required.
- Minimum one year experience in a homeless services setting working directly with individuals experiencing homelessness or substance abuse.
- Familiarity with available resources to support homeless clients is essential.
- Excellent communication skills: Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.
- Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
- Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
- Ability to work in a team: Collaboration and cooperation with other shelter staff, volunteers, and external agencies.
- Excellent computer proficiency (MS Office - Word, Excel and Google)

**Required Qualifications**:
**Employment Eligibility Verification**:

- Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

**Negative Tuberculosis Test**:

- Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

**Background Screening**:

- Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

**Pre-Employment Drug Screening**:

- Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

**Driving Skills**:

- Possess strong driving skills and have a valid driver's license.
- Driving is an essential function of the position, and a clean driving record may be required.
- Must possess a valid California driver's license or obtain one before the start of employment.

**Insurance Coverage**:

- Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

**Personal Insurance Coverage**:

- Must have personal insurance coverage that meets the

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