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Intake Specialist

4 months ago

Brooklyn, United States Ideal Home Health Full time

**About**:
Welcome to Ideal Home Health. We are a dynamic home care agency committed to provide guidance and care to New Yorkers who need it most. We have now surpassed our eight-year mark and we are in the process of yet another expansion. We have opened new offices to be able to service clients more easily in Brooklyn, Queens, Manhattan, and the Bronx, and are honored to have an amazing team on board. We are looking for team players to join our All-Star team.

**Our Mission**:
We are passionate about high performance, and we practice what we preach - investing time in our each-others success and executing common goals, which we see to accomplish in the upcoming years. We believe that everyone has untapped potential within them, and it takes a collaborative, determined, and self-incentivized approach to unleash it. Our organizational approach is based on accountability and recognizing/rewarding accomplishments and success. Every member of our Leadership has started at and been trained in entry-level roles and has grown to operate our own departments/divisions. We aim high and won't settle for less. We never accept less than your best and recognize that all-stars want to be surrounded by other high-performing and responsible individuals. We aren’t just a company; we’re a group vested in each other’s growth and success.

If you are a high-performing individual who is passionate about success and helping others, then we are excited to discuss career opportunities with you.

**Overview**:
We are currently seeking a detail-oriented and self-motivated Intake Specialist. Your primary role will be to assist prospective patients with enrolling in and beginning to receive home care services. This includes introducing and explaining home care services and eligibility to prospective patients, as well as educating and guiding them through the enrollment/onboarding process. You must understand the importance of completing tasks on-time and staying organized while simultaneously providing valuable assistance and customer support to our future consumers. A friendly attitude and a willingness to help those in need are essential.

**Responsibilities**:

- Manage a high volume of incoming and outgoing calls
- Verify insurance and demographic/data
- Handle scheduling tasks
- Perform data entry operations
- Manage and maintain CRM

**Qualifications**:

- Experience in making and receiving inbound and outbound calls
- Strong oral and written communication skills in English and Spanish
- Ability to multitask and meet deadlines
- Proficiency in computer and typing skills
- Ability to read, interpret, and compute basic math and data

**Benefits**:
Childcare Assistance/Reimbursement
Employer funded Healthcare
Commuter Benefits Program

**Additional Information**:

- NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the organization. This is not a remote role/position.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

**Job Type**: Full-time
**Schedule**: 9-5 M-F

**Salary Range**: $18-$22/HR

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- Paid time off
- Referral program

Medical specialties:

- Home Health

Schedule:

- 8 hour shift

Work Location: In person