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Client Services Project Manager Iii

4 months ago

Rockville, United States Thermo Fisher Scientific Full time

Essential Duties and Responsibilities:

- Manages the delivery of all technical and service aspects of projects and studies for clients.
- Determines the preliminary design of the study and evaluates and understands the study.
- Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
- Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
- Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
- Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
- Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
- Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
- Provides accurate and timely financial forecasting and reporting.
- Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
- Participates in cross-functional business process improvement activities as required.
- Works closely together with the account manager to gain overall customer satisfaction.
- Applies Good Manufacturing Principles in all areas of responsibility.
- Demonstrates and promotes the company vision.

Basic Minimum Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
- Requires understanding and competent use of SOPs required by company Quality standards.
- Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
- Requires strong interpersonal and relationship building skills.
- Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
- Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Requires knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise).
- Requires proficiency in MS Office - Word, Excel, PowerPoint, Outlook, etc.
- Requires proven experience with customers in a dynamic environment.

Education/ Experience:

- Requires accredited college or university degree, preferably in a health-related field. Prefer advanced degree in a health-related field.
- At least 3 years of successful experience in clinical trial project management as a Project Manager or Coordinator.
- Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities.
- Understanding of clinical trials preferred.
- Mastery of basic Project Management concepts from a recognized institution in project management.

Supervisory Responsibility:

- None.

Work Conditions/Physical Requirements:

- Ability to work on occasion in a cold environment with exposure to dry ice, liquid nitrogen cryogenics, hazardous and infectious agents, marked changes in temperature.
- Must be able to lift and carry up to 50 lbs.
- Must be able to use a computer up to 8 hours per day.
- 10 - 25% Travel as needed.