Avaya Ip Technicion

2 months ago

Silver Spring, United States AlxTel, Inc. Full time

Job Requirements:

- Minimum 5 years of practical experience with Avaya UC solutions
- Outstanding communication abilities encompassing both verbal and written forms
- Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements
- Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions
- Required certification: Avaya CM
- Essential Avaya CM Experience
- Experience with Aura Applications is a necessity
- Possession of ACIS (Avaya Certified Implementation Specialist) certification
- Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS
- (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous
- Understanding of VoIP protocols, QoS standards and policies
- Working knowledge of Modular Messaging 5
- Required 5 years of experience
- Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience
- Strong working exp. with AES, AAR/ARS Required 4 years of experience
- Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center Required 4 years of experience
- Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience
- Proven experience with Avaya CMS and IQ reporting Required 4 years of experience

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