Avaya IP Technicion

Job DescriptionJob DescriptionJob Requirements:

·         Minimum 5 years of practical experience with Avaya UC solutions·         Outstanding communication abilities encompassing both verbal and written forms·         Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements·         Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions·         Required certification: Avaya CM·         Essential Avaya CM Experience·         Experience with Aura Applications is a necessity·         Possession of ACIS (Avaya Certified Implementation Specialist) certification·         Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS
.         (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous·         Understanding of VoIP protocols, QoS standards and policies·         Working knowledge of Modular Messaging 5·         Required 5 years of experience·         Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience·         Strong working exp. with AES, AAR/ARS Required 4 years of experience·         Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center Required 4 years of experience·         Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience·         Proven experience with Avaya CMS and IQ reporting Required 4 years of experience

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