Avaya IP Technicion

Job DescriptionJob DescriptionJob Requirements:

Minimum 5 years of practical experience with Avaya UC solutions
Outstanding communication abilities encompassing both verbal and written forms
Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements
Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions
Required certification: Avaya CM
Essential Avaya CM Experience
Experience with Aura Applications is a necessity
Possession of ACIS (Avaya Certified Implementation Specialist) certification
Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS
. (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous
Understanding of VoIP protocols, QoS standards and policies
Working knowledge of Modular Messaging 5
Required 5 years of experience
Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience
Strong working exp. with AES, AAR/ARS Required 4 years of experience
Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center Required 4 years of experience
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience
Proven experience with Avaya CMS and IQ reporting Required 4 years of experience

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