Nrc Guest Services Associate

3 weeks ago

Saint Charles, United States St Charles Park District Full time

**Job Summary About the Role**

Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the Districts safety and administrative policies and procedures.

**Knowledge, Skills & Experience**

This position is well suited for someone with a pleasant personality. Work record that shows reliability, initiative, tact and productivity. Excellent communication and customer service skills are a must. Knowledge of how to greet the public courteously, obtain information and provide accurate and informative guidance.

**Need to Have**:Prefer a high school diploma or equivalent. Prefer work experience in reception and customer service, including basic computer skills and knowledge. Possess or ability to acquire certification in First Aid, CPR and AED on a renewal basis.

**Essential Functions of the Position**

**Park District Cornerstones**
- Follow all departmental safety rules that pertain to the duties performed and support all aspects of Park Districts safety and risk management program.
- Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated.
- Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community.
- Comply with park district policies and administrative procedures.

**Responsibilities**

Under the direction and supervision of the Superintendent of Recreation, the Assistant Superintendent of Recreation and the Membership Services Supervisor, the Guest Services Associate shall complete his/her assigned duties to the best of his/her abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the St. Charles Park District, fellow colleagues, and community members. This position requires extensive knowledge and ability to:

- Work cooperatively and harmoniously with the general public, cooperating agencies and fellow colleagues.
- Answer telephones and greet and accommodate customers.
- Provide information and assistance to fellow colleagues.
- Effectively communicate orally.
- Process memberships and registrations, collect fees, issue receipts and initiate refunds for programs and activities.
- Notify class participants of class changes or cancellations.
- Operate various office machines such as copier, fax, telephone, credit card reader, computer and printer as needed.
- Maintain a working knowledge and the ability to enforce and explain Park District and Norris Recreation Center procedures, rules and policies.
- Complete opening and closing procedures and daily checklists.
- Maintain an orderly and professional atmosphere at the service desk.
- Keep the service desk and lobby areas clean and neat.
- Distribute incoming mail and dispatch outgoing mail.
- Follow all safety procedures.
- Perform first aid, CPR/AED and execute emergency procedures as necessary..

**Marginal Functions of the Position**
- Perform other related duties and/or special projects as assigned. o The ability to set up and take down rooms for programs and rentals.
- The ability to assist and maintain the building cleanliness and integrity.

**Physical and Environmental Requirements**

Position or Activity

Frequently

46-100% of the time

Occasionally

16-45% of the time

Rarely

0-15% of the time

**Sitting
**X

**Walking
**X

**Climbing**

X

**Balancing**

X

**Stooping/Kneeling**

X

**Crouching**

X

**Crawling**

X

**Reaching
**X

**Handling/Feeling
**X

**Standing**

X

**Strength
1-30lbs

Requires a range of hearing and vision that allows the employee to safely complete the essential duties of the position with or without assistive devices, corrective lenses and/or glasses and/or a reasonable accommodation.

**EEO Statement and Accommodations

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