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Business Process Analyst

3 months ago

Arlington, United States Serco North America Full time

Position Description:
As a Business Process Analyst, you will support the Department of the Navy (DON) Process Improvement Office (PIO).

**ACTIVE SECRET SECURITY CLEARANCE IS REQUIRED TO BE CONSIDERED FOR THIS POSITION.**

**You must live in the national capital region (NCR) and be available to commit to work onsite at the Pentagon two (2) days per week; three (3) days per week are remote work.**

**In this role you will**:

- Review, analyze, and evaluate business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Analyzes and documents one or more of an organization's processes.
- Designs and documents new processes and obtains organizational feedback.
- Communicates process flows or requirements to staff for software development efforts or as part of procedural training.
- May interact with senior level staff to propose process modifications.
- Have familiarity with relational database concepts, and client-server concepts.
- Rely on experience and judgment to plan and accomplish goals.
- Perform a variety of complicated tasks.
- Report directly to a project lead or manager.
- Utilize a wide degree of creativity and latitude.
- Support both the Business Transformation (BT) and Secretariat Priority Assignments (SPA) workstreams.
- Capture stakeholder and SME feedback on Performance Measures and support functional requirement-gathering for data visualizations.
- Support the office in DON annual reporting to DoD, managing its stakeholders.
- Review, analyze, and evaluate business systems and user needs.
- Formulate systems to parallel overall business strategies.
- Demonstrate expertise in a variety of the field's concepts, practices, and procedures.
- Rely on extensive experience and judgment to plan and accomplish goals and perform a variety of tasks.
- Provide consultation on complex projects and is considered to be the top-level contributor/specialist.
- Demonstrate a strong understanding of the available knowledge management platforms in the Department of the Navy (DON) and OPNAV (e.g., Flank Speed, MSFT SharePoint, MS Teams, Power BI); provide recommendations for knowledge management processes.

Qualifications:
**To be successful in this roll, you will have**:

- An active **SECRET** security clearance.
- A Bachelor’s degree (4 years’ additional experience substitutes for a bachelor’s degree).
- 5+ years of hands-on experience in business systems analysis.
- Knowledge of the Navy and DON organization.
- Experience supporting military customers.
- Ability to produce briefing slides, metric charts, program schedules, and organizational charts.
- Proficient in SharePoint, MS Teams, MS Office including Word, PowerPoint, & Excel, and Adobe Acrobat Pro.
- You must live in the national capital region (NCR) and be available to commit to work onsite at the Pentagon two (2) days per week; three (3) days per week are remote work.

**Additional experience that may set you apart**:

- Client centricity - A drive to make our client’s lives easier, proactively identify opportunities to support their agenda and take work “off their plate”.
- Knowledge of “the building” - Experience working in and around the Pentagon; relationships with leaders currently in the Dept. of Navy Secretariat (e.g., ASN FM&C) and/or OPNAV is preferred.
- Forward looking - Can anticipate future challenges or issues based on direction of the project and proactively craft solutions to mitigate risk to project success.
- Problem solving - Ability to quickly diagnose a problem, identify the root cause, and then develop innovative solutions.
- Quick learner - Can digest a large amount of technical information and then distill it into digestible, easy to understand “sound bites” that resonate to a non-technical audience.
- Support staff experience at DoN, OPNAV, NAVSEA, Program Executive Offices (PEOs)/Program Offices, or other Pentagon Offices.
- Experience includes regular interactions with staff and senior leadership internal and external to affiliated organization.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants