Repair Technician

1 week ago

Kalamazoo, United States Stryker Corporation Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

**1st Shift: Monday through Friday, 6 AM until 2:30 PM**:
**Who we want**:
**Teammates. **Partners who listen to ideas, share thoughts and work together to move the business forward.

**Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

**Self-directed initiators. **People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

**Goal-oriented developers.** Keeping the customer and requirements squarely focused, people who deliver safe and robust solutions.

**What you will do**:

- Tests, repairs, receives, and ships various products, including sub-assemblies, Loaners, Certified Pre-Owned items, and customer-owned units, using considerable independent judgment to ensure quality, correctness, and proper procedures are followed, with the ability to work in various work centers and on a variety of types of repairs.
- Works independently to ensure products meet safety, quality, and quantity standards. Follows procedures and directions to meet product specifications.
- Resolves issues independently and updates the support team as required.
- Assists others in resolving their issues by offering advice, and possible solutions, and coaching peers associated with international repair.
- Trains new team members, sharing insight on improvement suggestions, working on various work centers/repairs, and supporting other team members and support staff by sharing knowledge, best practices, and experience.
- Complies with documentation procedures, maintains an orderly, compliant workstation, ensures on-time completion of all required training, understands, and uses material flow processes accurately, learns and responds quickly to changing conditions, and exceeds productivity and/or service level goals.
- Works from engineering drawings and/or follows documented instructions.
- Contributes to operations projects/Business Unit Projects/Lean Continuous Improvement, participates in MDI (Managing for Daily Improvement), problem-solving, and runs Tier 1 as needed, while also submitting suggestions and solutions in the areas of safety, quality, or lean programs.

**What you need**:

- High school diploma or G.E.D. - preferred.
- 0+ years of experience in a relative field like manufacturing - preferred.
- Ability to read prints and schematics.
- Basic math and writing proficiency.
- Capable of performing medium work, including exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly, and adhering to safety requirements, including wearing required Personal Protective Equipment (PPE) and responding to safety alarms.

**About Stryker**:
**Our benefits**:

- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

**About Stryker**

**Know someone at Stryker?**

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

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