Application Support Specialist

2 weeks ago


Northbrook, United States American Business Systems, Inc. Full time

*About Us* Since 1

2, ABS has been providing water quality dealerships
- Initial point of contact for remote and over the phone customer support
- Provide courteous customer support to end-users
- Troubleshoot, resolve and escalate issues with end-users
- Logs and tracks all support incidents completely through resolution in help desk software
- Product testing and documentation
- Other duties may be assigned *Essential Requirements*
- 2+ years of experience in client-facing role
- Strong understanding of PC hardware setup and configuration
- Strong understanding of Windows and Office products
- Ability to communicate with customers and peers in a professional manner
- Ability to multi-task with multiple support incidents and projects
- Excellent written and verbal skills *Desirable Requirements*
- Previous help desk support experience
- Ability to author user guides, maintain knowledgebase, creating web training and demos
- Working knowledge of Microsoft T-SQL
- Experience with routing, service and billing within the water quality industry an added plus *Benefits and Employee Perks:*
- Highly competitive salary & bonuses
- Generous paid time off
- 100% coverage of medical benefits for single coverage _*Applicant can work from home on most days, but must be able to spend at least two days a week in our Northbrook, IL 60062 office.*_ Work Location: Hybrid remote in Northbrook, IL 60062


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