Major Incident Manager
2 weeks ago
Proven experience in Major Incident Management within a complex IT environment, preferably with a focus on infrastructure and cloud services.
- Strong technical background with in-depth knowledge of networking, systems administration, and cloud computing platforms (e.g., AWS, Azure, GCP).
- Excellent communication and interpersonal skills, with the ability to effectively interact with technical teams, management, and external stakeholders during high-pressure situations.
- Solid understanding of ITIL framework, incident management processes, and best practices.
- Experience with incident management tools and systems (e.g., ServiceNow, Remedy) is desirable.
- Strong analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to identifying and resolving issues.
- ITIL or related certifications are a plus.
**Job Type**: Contract
Pay: $45.00 per hour
Expected hours: 40 per week
Experience level:
- 8 years
Schedule:
- 8 hour shift
**Experience**:
- Major Incident Management: 8 years (preferred)
- Infrastructure: 8 years (preferred)
- Cloud: 8 years (preferred)
Work Location: In person
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