Incident Management

2 weeks ago


Malvern, United States CyberTec Full time
Looking for a junior profile - NO H1B/CPT

Incident Management

Rate: $40/hr. C2C
Duration: 12 months
Location: Malvern, PA
Experience : 5-7 years' Experience
Responsibilities:
  • Supports major IT systems incident management processes and resolutions.
  • Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
  • Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
  • Supports documentation and chronology of events during incident management conference calls.
Qualifications:
  • Incident Management
  • Effective communication (written and verbal)
  • Respond with a sense of urgency
  • Process oriented
  • Technically inclined across multiple IT platforms


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