Incident Management
2 weeks ago
Incident Management
Rate: $40/hr. C2C
Duration: 12 months
Location: Malvern, PA
Experience : 5-7 years' Experience
Responsibilities:
- Supports major IT systems incident management processes and resolutions.
- Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
- Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
- Supports documentation and chronology of events during incident management conference calls.
- Incident Management
- Effective communication (written and verbal)
- Respond with a sense of urgency
- Process oriented
- Technically inclined across multiple IT platforms
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