Order Management Specialist

2 weeks ago

West Chester, United States Illuminations Inc Full time

**MUST HAVE LIGHTING EXPERIENCE**

Job Title: Order Management

Department: Order Management

Reports To: Director - Order Management

FLSA Status: Exempt

Territory: West Chester office, Territory TBD

Compensation: Salary plus bonus

Summary: Process projects/orders in an expeditious manner and elevate our service level. The PM interacts with both inside and outside staff as well as customers to fulfill project needs.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Exceed customer expectations by quickly handling all incoming work, including, but not limited to:

- Order Management including post sales
- Submittal requests and review
- Lead times
- Freight estimates
- Expediting

2. Actively participate in Teams (or other) meetings and training, as needed.

3. Alert manager if you are not able to complete work within the stated guidelines.

4. Work will be resolved “First in, First Out” when able, with an intuitive approach to prioritizing.

5. Goal to complete tasks within 24 hours.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Excellent communication skills.*

2. Strong follow up skills.*

3. Excellent interpersonal skills with a positive, upbeat attitude.*

4. Proficient computer skills, experience with Microsoft Office products, and Dropbox. Willingness to learn proprietary software.*

5. Ability to work independently and work cooperatively as a member of a team.*

6. Excellent time management skills with the ability to organize & manage multiple projects and priorities.*

7. Ability to consistently achieve superior results working in a fast-paced environment and under the pressure of tight time requirements.*

8. Experience in providing answers that require the ability to understand technical information and details.*

9. Technical aptitude to include the ability to read blueprints, schematics and reading a lighting schedule is a major plus.*

Pay: $45,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Vision insurance

Schedule:

- Monday to Friday

Work Location: Hybrid remote in West Chester, PA 19380

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