Program Manager, Host Homes

4 weeks ago


New York, United States Hetrick-Martin Institute Full time

**PROGRAM MANAGER, HOST HOMES**:
Unit: Youth Services Department

Department: Member Engagement

Reports to: Director, Community Engagement & Program Operations

Classifications: Non-Exempt, Full Time (Administrative)

**Essential Functions**:
**% Time**

**Role Description**

**_
70%_**

**_
Contractual Programmatic Obligations_**

1. Responsible for overseeing, managing, and supervising HMI's Host Home program servicing

40 LGBTQ Homeless Youth, ages 18-24

a) Recruit, engage, and coordinate Host Home trainings and professional development services for a team of service providers, specifically for integration of the Housing First model.

b) Oversee the Host Home implementation process and supportive programming structure to place youth in safe and appropriate Host Homes successfully.

c) Create and monitor programmatic and supportive systems to maintain the Host Home program and achieve its goal.

d) Provide the Case Management team with comprehensive and ongoing training and supervision that are youth-driven and support staff to provide youth-led services.

e) Supervise and support the Peer Navigator in working with youth in identifying host and housing options and creating tracking systems that help support the end of youth homelessness.

f) Work alongside and collaborate with the Clinical team on supportive skills and development training for case management and peer staff to provide trauma-informed supportive services to youth.

g) Oversee the maintenance of a referral network of partner organizations to ensure the Host Home team is equipped to link youth to appropriate services and to provide effective supportive programming services.

h) Orienting young adults enrolled to participate in the Host Home program on the program's pathway, goals, and limitations.

i) Ensure the use of a trauma-informed approach and best practices such as; Mental Health First Aid, motivational interviewing, and Harm reduction to model service provision and guidance within the Host Home program.

j) Create and monitor supportive programming outcomes to ensure annual goals are met;
k) Manage existing community connections and develop a strategic plan to build needed community connections and resources.

2. Track youth and host/mentors member enrollment/activities, program outcomes, and contractual requirements and prepare documentation required for grants and agency reporting

a) Develop and implement monitoring of client satisfaction

b) Provide ongoing guidance and support for hosts and mentors as they host a youth, assess for barriers, and coordinate mediation between host and youth.

d) Create and Maintain tools and documents needed to track host and mentor engagement and recruitment

e) Maintain and monitor youth progress and program data in Salesforce, including progress notes, referral logs, outreach events, youth interactions, attendance and service interactions

f) Monitor youth and host/mentors feedback loop to evaluate supportive programming services, program outcomes, and participant services satisfaction.

g) Quarterly assessing the processes for the recruitment, screening, ongoing support, and retention of hosts and mentors

3. Collaborate with Point Source Youth to establish a monitoring plan on supportive programming and execute the plan.

4. Serves as an HMI representative and liaison to the NYC Coalition for Homeless Youth; provides supervisor and team with regular updates about the advocacy issues of the coalition.

**_
30%_**

**_
ASD Programmatic Direct Service_**

1. Assist in implementing and maintaining strategic planning goals and objectives for the Host Homes Programs team.

2. Responsible for the oversight and supervision during Administrator on Call [AOC] duties (schedule TBD).

3. Assist in the facilitation and coordination of HMI programmatic groups, activities, and events.

4. Work closely with other HMI departments and staff to support ongoing programs and services.

a. Outreach and engage youth during Program Common Hours (3:30pm - 7:30pm).

b. Prepare for and facilitate weekly group-based activities for general programming.

c. Assist in the facilitation of HYDP programming.

d. Perform general staff duties, such as Café duty, general event set-up/breakdown, etc.

e. Participate and assist with general HMI agency-wide events within and outside of HMI.

**Knowledge, Skills and Abilities Required**:

- Bachelor's degree in social work, public health, psychology or related human services
- Demonstrated experience working with homeless and marginally housed LGBTQ
- Demonstrated experience working with NYC housing and shelter
- Demonstrated comfort with self-motivated, field-oriented direct practice with
- Experience with diverse population of adolescents in the urban setting, including knowledge of lesbian gay, bisexual, transgender and questioning youth from various
- Must be able to work a flexible schedule, including 12 to 8PM shifts (later on some occasions) Tuesday - Saturday
- Experience



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