Host

3 weeks ago


New York, United States Arlo Hotels Full time

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"…..

The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests'. You are responsible for setting the tone

RESPONSIBILITIES AND AUTHORITIES:

* Always treats guests with courtesy and respect in a variety of situations.
* Displays honesty & integrity.
* Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
* You build strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES:

* Responsible for welcoming and greeting all guests.
* Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
* Responsible for recognizing regular and VIP guests.
* Use personality and hospitality skills to provide a seamless and memorable guest experience.
* Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
* Check guests in.
* Walk guests to tables and engage in conversation while doing so.
* Pull out chairs and present menus individually.
* Listen to guests' complaints and work to diffuse any unhappy guest situations. Utilize management to help.
* Master the operations of the Open Table system.
* Complete all opening and closing side work as assigned.
* Interact with fellow employees and guests in a cheerful, professional manner.
* Communicate with the Maitre'd any open tables, long waits, or guest issues.
* Courteously handle and apologize for any tables waiting past their reservation time.
* Welcome all guests with the same hospitality you would extend to guests in your home.
* Responsible for wishing all guests a warm farewell.
* Handle reservations.
* Answer all phone calls with a warm, inviting & professional tone.
* Cater to all guest needs & requests by communicating via email & telephone.
* Confirm all reservations 1 day prior.
* Communicate all Event Inquires to the Sales Team.
* Forward all phone messages.
* Handle all credit card authorizations for guests.
* Acquire all credit card Information for Itemized receipts and credit card disputes.
* Forward all lost and found inquires to management.
* Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
* Have a working understanding of all basic restaurant Information.
* Understands complete floor plan & service flow of the restaurant.
* Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre'd.
* Keep reservations office clean and organized.
* Always remember that the guests' phone interactions with host are a very important part of the dining experience; you will be the diner's first impression of the restaurant.

REQUIREMENTS:

* 1-2 years of similar experience
* Understanding the reservations system (Open Table)

Salary:

$20.00 - $22.00/hour


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