Visitor Services Coordinator, Cantor Arts Center
1 week ago
Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
Serving the Stanford University campus, the Bay Area community, and visitors from around the world, the Cantor Arts Center provides an outstanding cultural experience for visitors of all ages and a growing online audience of scholars. The Cantor’s encyclopedic collection spans 5,000 years and includes more than 40,000 works of art from around the globe. An established resource for teaching and research on campus, the Cantor offers free admission and programs year-round. It is consistently one of the most visited university museums in the U.S.
It is an exciting time to join the expanding team at the Cantor Arts Center—a loyal community of donors and members, and bold curatorial initiatives that will shape a broader understanding of our collective art histories. Join us as we build capacity to achieve the museum’s goals within an equitable, collaborative, and creative work environment.
The Visitor Services Coordinator (VSC) provides operational and administrative support for the Visitor Services Department with the Cantor Arts Center. The VSC supports every aspect of the provision of an outstanding, accessible and inclusive experience for more than 130,000 museum visitors annually. This role is the initial point of contact for all forward-facing visitor and volunteer requests, questions and merchandise sales. The VSC will work in tandem with our Visitor Services volunteers and help to ensure our volunteers have the resources and support necessary to succeed in their volunteer role. Reporting to the Manager of Visitor Services, the VSC will enthusiastically and consistently go above and beyond in delivering excellent customer service that directly supports an unparalleled museum visitor experience.
**In this role, you will**:
- Proactively greet museum visitors; the VSC is instrumental in the process of facilitating an accessible and inclusive museum visitor experience for everyone.
- Serve as the on-site Visitor Services staff representative and first point of contact for visitors and volunteers.
- Plan and lead volunteer briefings and support all aspects of volunteer training and orientation.
- Provide supervision and performance-based mentoring and feedback for volunteers, contingent staff and student workers.
- Communicate, inform and interact with visitors, volunteers, staff, and constituents in a professional, positive and friendly manner and supports seamless Visitor Services operations with the Anderson Collection.
- Maintain comprehensive knowledge of current and scheduled exhibitions, public programs, gallery closures and changes, museum and Stanford policies and protocols.
- Exercises excellent listening and problem-solving skills while addressing visitor, volunteer, staff and constituent requests and suggestions.
- Resolve basic IT issues and ensure forward facing digital media devices are consistently functioning properly.
- Support all merchandise sales, inventory, shipping, record keeping and data entry.
- Assist with administrative and operations related duties including but not limited to data entry, filing and distribution/placement of museum signage.
- _Other duties may be assigned._
Please note that this position will be based on the Stanford campus and will be a fully onsite in-person role, including working weekends, evenings and National holidays.
**In order to be successful,** **you will bring**:
- High school diploma and three years of administrative experience, or combination of education and relevant experience.
- Demonstrated commitment to promoting and supporting an environment of diversity and inclusion.
- Minimum two years of experience in a frontline customer service focused environment.
- Ability to constructively receive and employ direction from museum management and supervisory team.
- Excellent interpersonal, communication and conflict resolution skills; ability to provide the highest level of customer service at all times.
- Excellent problem-solving skills and decision-making ability.
- Strong organizational skills and the ability to prioritize and multitask.
- Strong verbal and written communication skills.
- Ability to work independently and as a member of a team.
- Strong attention to detail and accuracy.
- Ability to learn policies and procedures and correctly provide that information to visitors.
**Why Stanford is for You**
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