Residential Services Coordinator
5 days ago
Stanford's Graduate School of Business has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The Residential Services Coordinator provides high-level customer service and administrative support and ensures the safety and security of guests and residents for a 24/7 operation. This position is required to resolve routine issues of limited scope within own work area using general guidelines and standards, and precedents as reference. This position includes performing regular facility inspections, maintaining facility and office inventory, assisting with coordinating of events, programs, and conferences, handling the distribution and sorting of mail, and upholding and enforcing all residential policies, procedures, and safety standards. The Residential Services Coordinator serves as a resource for all residents and guests.
In this role, you will have the opportunity to engage with students and guests from all over the world along with gaining experience within a Facilities and Hospitality department in an academic setting. This entry-level position can help launch your career at Stanford.
This is a 100% on-site job.
**Your primary responsibilities include**:
- Respond to routine inquiries from students, faculty, external constituents, and staff.
- Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
- Review documents and forms for completeness, track files for follow up and distribute for review.
- Process and sort all incoming and outgoing mail and deliveries.
- Coordinate logistics for outreach activities, meetings, and events.
- Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
- Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
- Routinely inspect facilities and maintain assigned areas.
- Other duties may also be assigned
**To be successful in this position, you will bring**:
- Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Customer service skills.
- Basic office administration skills.
- Strong critical thinking and sound decision-making capacity.
- Ability to learn compliance with legal, financial, and university policies and external regulations.
**Physical Requirements**:
- Often sit, perform desk-based computer tasks.
- Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.
**Working Conditions**:
- Non-Remote & 100% Onsite
- Regular work schedule is Thursday through Monday, 6:30am-3:00pm. Work shifts may vary depending on staff vacation, time-off requests, and overall operational needs.
- Must be willing and able to work some holidays.
- Schedule may fluctuate with shifts ranging from morning to evening to overnight.
**Work Standards**:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
The expected pay range for this position is $22.88 to $34.62 per hour.
**How to Apply**
**Why Stanford is for You**
Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
- **Freedom to grow**. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or l
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