Current jobs related to Patient Experience Manager - Austin - Texas Orthopedics, a division of OrthoLoneStar
-
Patient Experience Manager
22 hours ago
Austin, United States Compass Group USA Full timeCrothall Healthcare Salary: Other Forms of Compensation: Pay Grade: 13 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall...
-
Patient Experience Coordinator
2 weeks ago
Austin, Texas, United States Medici Full timeJob Summary:As a Patient Care Concierge at Medici, you will play a vital role in transforming the healthcare experience for our patients. This position requires a high level of professionalism, empathy, and attention to detail as you guide patients through the virtual care process.Key Responsibilities:Manage Patient Intake: Professionally and empathetically...
-
Patient Experience Coordinator
1 day ago
Austin, Texas, United States Medici Full timeTransforming Healthcare through Exceptional Patient ExperiencesMedici is revolutionizing the healthcare system by delivering top-notch preventive and complex condition care that significantly improves outcomes, provides quick access to care, and reduces medical costs. Our virtual primary care, lifestyle medicine, mental health, physical therapy, cardiology,...
-
Medical Assistant
2 weeks ago
Austin, Texas, United States Crossover Health Management Services Inc. Full timeAbout Crossover Health Management Services Inc.Crossover Health Management Services Inc. is a pioneering healthcare organization that is revolutionizing the way healthcare is delivered. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and effective.Job SummaryThe Medical Assistant - Patient Experience Specialist...
-
Medical Assistant
2 weeks ago
Austin, Texas, United States Crossover Health Management Services Inc. Full timeAbout Crossover Health Management Services Inc.Crossover Health Management Services Inc. is revolutionizing the healthcare industry by providing a unique patient experience. Our team-based medical group focuses on wellbeing and prevention, extending beyond traditional sick care. We deliver an innovative model of healthcare, built on trusted relationships, an...
-
Medical Assistant
4 weeks ago
Austin, Texas, United States Crossover Health Management Services Inc. Full timeAbout Crossover Health Management Services Inc.Crossover Health Management Services Inc. is a leading healthcare organization that is revolutionizing the way healthcare is delivered. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and effective.Job SummaryThe Medical Assistant - Patient Experience Specialist role...
-
Medical Assistant
2 weeks ago
Austin, Texas, United States Crossover Health Full timeAbout Crossover HealthCrossover Health is revolutionizing the healthcare industry by creating a new model of primary care that prioritizes prevention and wellbeing. Our team-based approach integrates physical medicine, mental health, health coaching, and care navigation to deliver exceptional patient experiences.Job SummaryThe Medical Assistant role at...
-
Medical Assistant
7 days ago
Austin, Texas, United States Crossover Health Full timeAbout Crossover HealthCrossover Health is revolutionizing the healthcare industry by creating a new model of care that prioritizes wellbeing and prevention. As a national, team-based medical group, we deliver an innovative approach to healthcare that extends beyond traditional sick care. Our Primary Health model integrates primary care, physical medicine,...
-
Lead Patient Care Technician
2 days ago
Austin, Texas, United States St. David's South Austin Medical Center Full timeJob SummaryThe Lead Patient Care Technician plays a vital role in delivering high-quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the Lead PCT assists the nursing staff in providing patient...
-
Patient Care Manager
1 month ago
Austin, United States New Century Hospice Full timeOur Company: New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, focuses on clinical excellence with compassion and dignity. Our company culture centers around humility, servant leadership, empathy, and innovation while we serve as a leader in the home care industry. Our people and our patient...
-
Patient Care Manager
2 weeks ago
Austin, United States New Century Hospice Full timeOur Company: New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, focuses on clinical excellence with compassion and dignity. Our company culture centers around humility, servant leadership, empathy, and innovation while we serve as a leader in the home care industry. Our people and our patient...
-
Medical Assistant
1 week ago
Austin, Texas, United States Crossover Health Full timeAbout Crossover HealthCrossover Health is revolutionizing the healthcare industry by delivering a patient-centric model that prioritizes prevention and wellbeing. Our team-based medical group is dedicated to providing exceptional care that extends beyond traditional sick care. We're building a community of members who view healthcare as an integral part of...
-
Experience Manager
2 weeks ago
Austin, Texas, United States Industrious Full timeAbout IndustriousIndustrious is a leading provider of premium workplace-as-a-service solutions, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that a great day at work is the result of a collaborative and inclusive environment, where everyone can be...
-
Client Services Coordinator
2 weeks ago
Austin, Texas, United States Community Medical Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Client Services Coordinator to join our team at Community Medical Services. As a key member of our front office team, you will be responsible for providing exceptional patient experience and ensuring the smooth operation of our clinic.Key ResponsibilitiesClient Greeting and Support: Greet and...
-
Patient Care Manager
3 weeks ago
Austin, United States AccentCare Full timeOverview: Find Your Passion and Purpose as a RN Home Health Patient Care Manager-South Austin Reimagine Your Career in Home Health As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we...
-
Patient Care Manager RN
5 days ago
Austin, Texas, United States Gentiva Health Services Full timeJob Title: Patient Care Manager, RNNew Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, is seeking a compassionate and skilled Patient Care Manager, RN to lead our hospice team.About the Role:The Patient Care Manager, RN will be responsible for the day-to-day operations of our hospice site,...
-
Patient Care Manager, RN
6 days ago
Austin, Texas, United States New Century Hospice Full timeAbout New Century HospiceNew Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, is dedicated to delivering exceptional patient care with compassion and dignity. Our company culture is built on humility, servant leadership, empathy, and innovation, making us a leader in the home care industry.Job...
-
Patient Care Manager RN
6 days ago
Austin, Texas, United States Gentiva Health Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Care Manager RN to join our team at New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers. As a Patient Care Manager RN, you will play a critical role in ensuring the provision of quality care to our patients and their...
-
Patient Care Manager, RN
6 days ago
Austin, United States New Century Hospice Full timeOur Company: New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, focuses on clinical excellence with compassion and dignity. Our company culture centers around humility, servant leadership, empathy, and innovation while we serve as a leader in the home care industry. Our people and our patient...
-
Patient Care Manager, RN
5 days ago
Austin, United States New Century Hospice Full timeOur Company: New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, focuses on clinical excellence with compassion and dignity. Our company culture centers around humility, servant leadership, empathy, and innovation while we serve as a leader in the home care industry. Our people and our patient...
Patient Experience Manager
3 months ago
**GENERAL JOB DESCRIPTION**:
To act as liaison and patient advocate, promoting goodwill to the patient population and assist in promotion and feedback to and from referral sources. Provide ongoing customer service training, quality assurance and risk management for the company.
**ESSENTIAL FUNCTIONS**:
- Promote a positive patient experience and assist with patient satisfaction.
- Provide on-the-spot assistance to resolve patient concerns and negotiate solutions to problems.
- Oversee practice’s reputation management platform. Act as the practice representative responding to patient online reviews in a timely manner while maintaining HIPAA compliance.
- Receive, document and research incident reports and feedback from patient satisfaction surveys and complaints. Coordinate with others to work through feedback to ensure optimal outcomes.
- Compile and maintain the complaint log for tracking and resolution documentation. Provide monthly reports for management and physician meetings.
- Identify trends and advise providers and managers with recommendations for improvements.
- Act as a patient advocate to seek financial assistance, disability services, workers’ compensation ombudsman and other social services opportunities.
- Lead practice’s Customer Service program, which consists of continual training for customer service initiatives for employees for routine cadence and ad hoc needs.
- Leverage feedback and trends from patients to identify areas, and/or individuals, in need of enhanced customer service training.
- Perform quality assurance checks on employee’s phone calls, in person patient interactions and written patient correspondence. Provide feedback to employee’s supervisor and assist with training needs as needed.
- Facilitate employee recognition of excellence in customer service to improve morale and outcomes.
- Ensures compliance to company policy and procedures, while recommending any changes as needed.
- Maintain current knowledge of national health care trends and quality management trends.
- Attends required meetings and in-services, and participates in committees as requested.
- Occasional travel to all locations.
- Performs related work as required.
**QUALIFICATIONS**
**Education**:
- Formal training in health or business administration is required.
- Bachelor’s degree preferred.
**Experience**:
- Must have three years operational experience, including three years working in a clinic or physicians’ office environment.
- Clinic experience of at least five years and/or other documented training (vocational, military) may be substituted for educational requirements.
**Licensure**: N/A
**Special Skills**:
- Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public.
- Must gain knowledge of organization policies, procedures, systems and objectives.
- Knowledge of governmental regulations and compliance requirements.
- Skilled in exercising initiative, judgment, problem solving and decision-making.
- Ability to communicate clearly and effectively in writing and verbally in one-on-one and large group settings.
- Must possess strong active listening skills and the ability to capture information from poor communicators.
- Must possess strong de-escalation skills and ability to redirect unproductive conversations.
- Ability to manage emotions for one’s self.
- Must possess knowledge of the principles and practices of medical and surgical care to assist in facilitating patient care and treatment.
**Physical Demands**:
- Requires full range of body motion.
- Must be able to handle frequent standing and walking or other mean of mobility for extended periods of time.
- Must be able to occasionally lift and carry items weighing up to 50 pounds.
- Must have adequate visual acuity to read, interpret and understand written material and to perform required procedures.
- Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
