Medical Assistant

2 weeks ago

Austin, Texas, United States Crossover Health Management Services Inc. Full time
About Crossover Health Management Services Inc.

Crossover Health Management Services Inc. is a leading healthcare organization that is revolutionizing the way healthcare is delivered. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and effective.

Job Summary

The Medical Assistant - Patient Experience Specialist role is a critical position that plays a key part in delivering exceptional patient care. As a Medical Assistant, you will be responsible for ensuring that patients receive a high level of service and support throughout their healthcare journey.

Key Responsibilities
  • Provide Exceptional Patient Service: Handle all patient interactions with the highest level of professionalism and hospitality, accommodating special requests whenever possible.
  • Resolve Customer Complaints: Respond to customer inquiries and resolve complaints in a timely and effective manner.
  • Support Clinical Care: Assist clinicians with patient care, including taking medical histories, measuring patient vitals, and other pertinent information.
  • Manage Clinic Operations: Handle inventory, orders, and replenish medical supplies and materials.
  • Administer Medications: Administer medications, including injections, in scope of practice.
  • Provide Administrative Support: Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to emails, and ensuring great communication.
Requirements
  • Education: Graduate of an accredited medical assistant or surgical technician program.
  • Experience: Minimum of 2 years comparable clinical back office medical assistant experience.
  • Certifications: BLS (Basic Life Support) certification required.
Preferred Qualifications
  • Technical Skills: Excellent computer skills and familiarity with Microsoft products.
  • Communication Skills: Reading, writing, and excellent oral proficiency in the English language.
  • Organizational Skills: Strong organizational and follow-through skills.
  • Interpersonal Skills: Excellent communication and interpersonal skills.
  • Initiative: High level of ownership, accountability, and initiative.
Physical Job Requirements
  • Physical Demands: May require standing, walking, and sitting for extended amounts of time.
  • Lifting: Occasionally lift and carry items weighing up to 50 lbs.
  • Manual Dexterity: Manual and finger dexterity and hand-eye coordination.
  • Visual and Auditory Requirements: Requires corrected vision, hearing, and speech within normal ranges.

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