![Western Logistics Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
2 weeks ago
**Job Requirements**:
Must have **Strong** Customer Service Management experience, **3 to 5 years** of supervisory/management experience. **Background in Logistics**/Customer Service Management **preferred.**
Must have a passion for customer’s satisfaction.
Must have strong **leadership** skills and **problem-solving** skills.
Must have time management skills.
Must be **organized** and **very detail oriented.**
Must have strong communication skills.
Should have some **inventory control experience**, **preferable but not required**, and if warehousing inventory control experience this will be a plus.
Should like Math, dealing with numbers, reports, product codes.
Must be **computer literate**, MS **Word,** MS **Excel,** and MS **Outlook.**
Comfortable working at a **fast-paced** environment
Flexible to stay until the work is finished, as late as **7:00pm or 8:00pm.**
Must speak, write, and read English. **Bilingual English-Spanish preferable**
**Must have own transportation.**
**Education Requirement**:
High School Diploma required; Bachelor’s degree preferred.
**Job Responsibilities would include but not be limited to**:
Overseeing and guiding all daily activities of the Order Processing/Customer Service Department.
Responsible for managing/monitoring/guiding all team members. Some days will be required to stay late and help with the night duties and check how the department is working among themselves
Distributing work, ensuring quality of work and productivity.
Training new staff members and/or cross-training existing team members.
Communicating all problems and concerns for the Department to Upper Management
Properly completing/filling in all internal Company’s reports and forms (warning reports, employees’ change forms, and more).
Resolving customers’ problems and following up from A to Z, ensuring customers’ satisfaction.
Processing Orders (Transmission and Web Orders)
Running Reports (filling in/running/preparing reports, spreadsheets)
Data Entry
Typing Pick-ups
Processing and following up on Driver’s paperwork
Inbounds processing and all the related paperwork (producing and filing orders, pick documents, inbounds receipts)
May help with some inventory control as needed, ensuring that inventory records are accurate at all times.
Recordkeeping, keep track, maintain, monitor, identify discrepancies by using a computerized inventory control system.
Any general paperwork (scanning documents, filing orders, pick documents, inbounds receipts)
**Job Types**: Full-time, Contract
Pay: $80,000.00 - $90,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 3 years
- 5 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- North Bergen, NJ 07047 (required)
Ability to Relocate:
- North Bergen, NJ 07047: Relocate before starting work (required)
Work Location: In person
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