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Front Desk Receptionist/customer Service

4 months ago

Oak Lawn, United States Women's Care Group Full time

_**Physician-Owned OB/GYN Practice looking for part-time Front Desk.**_

Are you enthusiastic about contributing to women's health by ensuring smooth front-end operations? Become a part-time Front Desk Receptionist at our physician-owned OB/GYN practice. We're looking for a meticulous professional with a background in women's health to assist us in upholding our commitment to delivering outstanding care.

**Responsibilities**:
1. Welcome and check in patients, ensuring accuracy of demographic information and updating necessary forms.

2. Collect co-payments and outstanding balances, and schedule appointments.

3. Provide attentive service to patients, facilitating prepayments and ensuring all required forms are signed and updated.

4. Maintain electronic medical records (EMR), promptly updating patient demographics and information.

5. Prioritize issues and updates affecting patient flow during visits.

6. Communicate effectively with patients in the waiting room, managing expectations and notifying them of any delays.

7. Efficiently check out patients, schedule follow-up appointments, and provide necessary information.

8. Assist patients with appointments outside the office and facilitate medical records transfer.

9. Scan daily records and files into the EMR system.

10. Prepare schedules and documentation for the next business day, including insurance verification and patient notifications.

11. Ensure the lobby and front office are prepared for opening and verifying cash drawers.

12. Complete daily closeout procedures, reconciling schedules and deposits, and tidy up the lobby before locking the office.

13. Must be able to float between our two offices, located in Oak Lawn and Orland.

Qualifications:

- Ability to communicate effectively and work in a fast-paced team environment.
- Willingness to assume additional responsibilities over time.
- Experience learning and using multiple systems.
- EMR experience required.
- Bilinqual skills are a plus

**Job Type**: Part-time

Pay: $17.00 - $21.00 per hour

Ability to Relocate:

- Oak Lawn, IL 60453: Relocate before starting work (required)

Work Location: In person