Quality Improvement Coordinator
1 month ago
Position Title: Quality Improvement Coordinator
Department: Management and General
Reports to: Vice President of Quality Improvement, Impact & Analysis
Position Objective and Summary:
The Quality Improvement (QI) Coordinator provides data support to the Quality Improvement (QI) team in order to drive improvement with quality priorities and metrics.
Essential Functions and Responsibilities:
- Provides support to QI team members, program leaders, and providers with performance improvement activities.
- Coordinates utilization review process; including random selection of files; and scheduling.
- Conducts utilizations reviews.
- Provides feedback to agency programs regarding compliance with utilization reviews.
- Assists in completing reports for external funders.
- Assist with data collection and data analyses.
- Assists in the development, communication, and evaluation of action plans.
**Program Monitoring, Evaluation & Outcomes**:
- Assists with the development of plans for measuring and tracking outcome data.
- Recommends improvements in evaluation questions, outcome measurement, analysis, presentation, and utilization.
- Attend Performance and Quality Improvement (PQI) quarterly team meetings with identified programs.
- Adapt individual program PQI processes to be inclusive of required outcomes, best practice standards, agency initiatives, and program goals on an ongoing basis.
**Utilization Review**:
- Coordinates Utilization Review processes: completes on-site reviews and provides feedback to workers regularly.
- Analyzes, summarizes and reports on the results of the Utilization Review and prepare quarterly reports to address trends in findings
- Assist with creating action plans with program teams to address deficiencies found in the Utilization Review Quarterly report and monitor results over time to ensure improvements are made.
**Collaboration**:
- Maintains knowledge of other QI functions in the agency and collaborates on team projects.
- Conducts training and provides program education, as identified.
**Other Duties as Assigned**:
- Perform any other duties needed to help drive UCAN’s Vision, fulfill its Mission, and abide by its Values.
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**Professionalism and Work Conduct**:
- Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.
- Acts in a professional manner at all times and maintains appropriate boundaries with customers.
- Demonstrates accountability for results and keeps commitments to others.
- Reports to work, meetings, training, and job-related activities prepared and as scheduled.
- Demonstrates openness and respect for cultural and socioeconomic characteristics of youth, families, and coworkers.
- Understands and supports UCAN’s standard of cultural proficiency and strives to meet it.
Education /Job Experience/Certification:
- BA/BS in human service field preferred,
- Minimum 2 years work experience in social service field required.
Special Knowledge and Qualifications:
- Able to create reports, graphs and other visual presentation materials, and effectively maintain statistical data.
- Strong verbal and written communication skills.
- Excellent decision-making and analytical skills, with the ability to resolve problems and correct errors.
- Excellent interpersonal skills, with the ability to exercise discretion and judgment in dealing with colleagues and customers.
- Strong multi-tasking and organizational skills, with the ability manage numerous projects simultaneously under deadline pressure.
- Working knowledge of COA, Medicaid or DCFS standards (depending on role) preferred.
- Automobile and valid Illinois driver’s license required.
Position Status: Full Time Non-exempt
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