Doggie Daycare Manager

2 weeks ago

Houston, United States Bone on the Bayou Full time

Position: Dog Day Care Manager

Position Description: A critical logistics, staff management, organizational, and customer service role in the Houston Heights.

About the Company: Bone on the Bayou is a rapidly-growing company that provides a wide range of pet services, including dog grooming, doggie daycare and boarding. Currently in its 15th year of operation, the company is well established in the heights and surrounding locations. We provide services to more than 150 customers daily. To streamline the customer experience, the company uses online portals to track, bill, and administer its services, and to provide customers with daily updates about how their pet is doing.

**Responsibilities**:
Administration and Scheduling - 25%
- Serve as the “bottom-line” Manager for all Day Care operations at the one facility
- Supervise basic Dog Boarding operations
- With the help of our front office help maintain our online system, Gingr, to ensure that it is functioning correctly, that customers are able to request the proper services.
- Maintain the Day Care calendar to ensure that dogs are being dropped off and picked up when and where they are supposed to be.
- Ensure that appropriate staffing is always in place to meet the demands of the Day Cares.
- Staff Supervision, Training, and Coordination - 25%
- Supervise a staff of Day Care Attendants to ensure that all our Day Care services are delivered in a way that meets company policies and exceeds customer expectations.
- Help train new Day Care Attendants, ensuring that they have the tools they need to provide excellent customer service and care for the dogs who are entrusted to us
- Maintain the Policies and Procedures Manuals for our facility.
- Respond to staff logístical and pet related concerns during the day, and troubleshoot any issues that arise in the Day Care or Dog Boarding departments.
- Serve as a “jack of all trades,” able to fill in for Day Care staff and assist with field
- operations on an as-needed basis.
- Coordinate closely with our leads of the day to ensure that the dogs boarding and doggie daycare dogs receive the proper care.
- Apprise the leads of the day of anything he/she needs to know to take over.
- Customer Service and Communications - 20%

Serve as one the smiling faces of Bone on the Bayou for all Day Care customers,
- Make sure the front dest responds to enrollment forms submitted by new customers, coordinating times for them to visit Day Care for the first time and visiting their homes for consultations if necessary.
- Facilities Management - 15%
- Oversee and help maintain the upkeep and general appearance of the facility.
- Maintain systems for organizing and cataloging belongings that customers bring with their dogs to Day Care, such as leashes, food, or other supplies.
- In coordination with the owner, schedule any necessary maintenance at the facilities, ex. electrical, plumbing, painting, HVAC, or other construction work.
- Work with leads to do weekly inventory so that Bone on the Bayou has the proper products. Track and order supplies for Bone on the Bayou, such as cleaning products, labelling materials, dog treats, or other supplies.
- Complete routine inspections of both facilities to ensure that procedures in place for cleanliness and maintenance are being followed.

Weekend Manager on Duty Rotation - 15%
- The leads along with the manager with rotate and serve as “Weekend Manager on Duty” for the duration of the weekend.
- For Saturday and Sunday, the Weekend Manager on Duty is the bottom-line Manager for all company operations. This involves supervising weekend staff, responding to phone calls from customers, and ensuring that all services are completed satisfactorily.

Minimum Requirements:

- A passion for animals, especially dogs
- A passion for customer service, logistics, and efficiency
- At least one year of experience in a customer service related industry
- Proficiency with Microsoft Office programs, primarily Excel and Word
- Proficiency with Google cloud products, including GMail, Google Drive, Google Maps,

Google Calendar, and Google Voice

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 12 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

Work setting:

- In-person

**Education**:

- Associate (preferred)

**Experience**:

- QuickBooks: 1 year (preferred)
- Microsoft Office: 2 years (required)
- management: 2 years (required)

Work Location: In person

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