Hotel Operations Manager

6 days ago

San Francisco, United States Hotel Zeppelin Full time

Work Where You Belong Hotel Zeppelin is seeking an Operations Manager to join our team in serving guests with creativity and passion

Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Francisco’s counterculture, with a cheeky take on hospitality. Here’s to the rule-breakers, revolutionaries, and renegades who continue to inspire.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

***

In partnership with our Area Hotel Manager, our Operations Manager is responsible for the managing daily operations of the Front Office, Housekeeping and Engineering departments within the hotel.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Manage the human resources in the Front Office, Housekeeping and Engineering departments in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
- Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
- Execute and promote an accident prevention program to minimize liabilities and related expenses.
- Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
- All other duties as assigned, requested or deemed necessary by management.
- A four-year college degree or equivalent education/experience
- Five to ten years of employment in a related position with this company or other organizations
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the Area Hotel Manager informed of general direction.
- Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.

EOE

Pay: $85,000.00 - $105,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Morning shift

Ability to Relocate:

- San Francisco, CA 94102: Relocate before starting work (required)

Work Location: In person

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