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Hotel Operations Manager

3 months ago

San Diego, California, United States Best Western San Diego Miramar Full time
Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.


Job Summary We are looking for a Operations Leader with experience to support the GM in all areas of the hotel.

You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate Front desk activities, including calls, reservations and guests services.

As an Operations Manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.

Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities


Support hotel operational processes and guest services-wide variety of administrative roles including purchasing, brand reporting, guest relations, managing staff and providing feedback on results.

Developing teammates, tracking and paying incentives, etc.

Train, supervise front office staff

Train, assist with breakfast as needed

Assist in Housekeeping as needed

Schedule shifts

Ensure front desk is well organized and have all necessary materials

Ensure timely and accurate customer service

Handle complaints and specific customers requests/reply via e-channels/brand (Medallia)

Train, troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Qualifications

2+ years supervisory experience in hotels

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.


Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system (Fosse).

Benefits/Perks

Excellent benefits include:
Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within

Includes some Overtime

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