Patient Services Manager

2 weeks ago

Phoenix, United States Sage Hospice, Primary and Palliative Care Full time

**We care about your environment.**

**Join Sage **Primary & Palliative Care as a **Patient Service Manager**

At Sage Primary and Palliative Care, we think of ourselves as a family. We support each other, we recognize each other’s hard work, and we work through each challenge as a team. This is an environment where you are trusted, respected and included. If you want to feel valued and be surrounded by people who care about your well-being and your development and future, join us at Sage Primary and Palliative Care.

**ABOUT THE ROLE**

The Patient Services Manager (PSM) is responsible for leading and monitoring the patient intake and scheduling operations of their assigned location(s) in accordance with the business’ key initiatives and growth. Through keen observation of key performance indicators and associated metrics, the Patient Services Manager will drive strategy and efficiency to meet the department’s goals in relation to all intake and scheduling functions of patients.

*The schedule will be M-F, 8 am - 5 pm. May require flex schedule for coverage as needed*

*This position will be office based at 3030 N. Central Ave. Suite 1200 Phoenix, AZ. 85012*

**MAJOR JOB FUNCTIONS**
- Supervise assigned staff and oversee the intake and scheduling functions of the Patient Services Department
- Perform daily prioritization of intake and scheduling.
- Actively participate in intake and scheduling workflow and tasks; providing coverage for Patient Services Coordinators
as needed.
- Ensure patients are promptly processed and scheduled, and field staff have appropriate caseloads each day; resolving issues and complaints as they occur, managing schedule disruptions, and escalating to senior leadership as needed
- Answer inquiries from patient, patient’s family, and facilities, respecting the patient’s dignity and confidentiality
- Provide metrics reporting

**Requirements**:

- High School Diploma
- Five (5) years of healthcare experience in a hospital, medical outpatient clinic, home health, hospice, or specialty care setting.
- Two (2) years of clinical intake and scheduling experience.
- Two (2) years of supervisory experience.

**Skills/Ability/Knowledge**
- Working knowledge of insurance plans, medical terminology, and medical office software.
- Excellent customer service, patient advocacy, and problem-solving skills.
- Excellent written, verbal, customer service, and problem-solving skills.
- Excellent organizational and communication skills.
- Ability to multitask, prioritize work, be flexible and detail oriented.

**Because those who care deserve more.**

Whether you are already in the care sector or looking to take your first step, we offer a unique opportunity. The Sage Family of Companies provides the highest standards of care to those at or near the end of their life. As a group, we share a commitment to building a culture where employees have the time and support to do their best work: building meaningful connections with patients and families, growing skills and knowledge, and always looking for ways to improve. We make sure you feel valued, trusted, recognized and rewarded - as well as having the satisfaction of knowing you are growing your career with a company that is highly respected for the quality of care we deliver.

sagehppcind

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