Concierge

3 weeks ago


San Diego, United States Saffron & Sage Full time

Saffron & Sage is hiring a Concierge to join our team. This role is oriented around client experience and requires someone who is detail-oriented and loves working with people.

EMPLOYEE PERKS
Saffron & Sage Membership
Full Time Employees receive : Health Insurance, Accrued Vacation and Accrued Sick Time

The major areas of responsibility include, but are not limited to, the following:
Facilitating client experience from check in to check out
Creating a safe and engaging shopping and healing environment
Ensuring clients understand all policies
Providing clients specific recommendations to services, products, memberships, etc.
Encouraging clients to write reviews on Yelp, Google, Mindbody, etc.
Building trust and rapport with clients
Engaging in professional and courteous client and staff relations
Performing all duties in accordance with Company policies
Providing support during company events, corporate and private events, on and off site
Promote company and all products and services on site and in the community
Cleaning surfaces and objects, ensuring clients are entering into a clean and safe environment

Job Requirements:
Strong communication and active listening skills

Must be comfortable with sales and recommendations.

Schedule consultations for Experience Director and Membership Director.

Handle all proprietary information as confidential.

Actively participate in event team meetings as required by providing updates and recommendations
Arrive on time and finish on time
A commitment to providing the best possible service

Above average interpersonal skills, including communication with potential and existing clients, and developing new and existing client relationships.
Transportation, cell phone and laptop to perform duties.
Attending in person and virtual company meetings when applicable.
Provide excellent customer service to all attendees, members and sponsors.
Process payment changes, cancellations, reschedules, and handle booking
Keep schedule up to date at all times
Actively reach out to new clients via social media
Build and maintain relationships with all current and prospect members and clients, individual and corporate.

Pay: $20.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus opportunities

**Education**:

- High school or equivalent (preferred)

Work Location: In person


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