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The Cove Gifts Associate

3 months ago

Lewisville, United States Jabo's Ace Hardware Full time

**About Jabo's Ace Hardware**:
Jabo's Ace Hardware is a locally owned and operated business with a focus on being more than your typical hardware store. Our business was established in 2005 when we acquired our first store and we are now a 5 store chain focused on growing. If you would like to be part of a growth oriented market leader, then Jabos Ace Hardware may be your place Come and join our team and be part of something special.

**Pay Range**:
Minimum $12 Full Time Boutique Associate | $10 Part Time Boutique Associate
- Higher compensation is commensurate on experience and availability.

**General Summary**:
Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Company is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.

**Essential Duties and Responsibilities**:
Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a Speed is Life attitude. Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items. It always takes two associates to say No. Never tell a customer no without checking with a floor manager, assistant manager or store manager.
Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
Demonstrate the S.A.L.E.S. process
Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule greet and/or acknowledge all customers within five feet of you all the time.
Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
Always wear your radio and headset in order to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers

Required Knowledge, Skills and Abilities
Able to communicate professionally with customers and team members
Skilled at providing prompt, friendly and attentive customer service
Strong organizational skills with a passion for details
Willing to learn all areas of the store and help train others
Proven track record of being a team player
Knowledge and experience of various departments is strongly desired.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.
Bilingual (Spanish) verbal and written communication skills strongly preferred

Physical Requirements

**The minimum physical requirements for this position include**:
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise lev