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Business Analyst 2

3 months ago

Temple, United States Central Counties Center For Mental Full time

**Minimum Starting Hourly Rate: $32.05/hr**

**Maximum Starting Hourly Rate - Dependent on Qualifications**

**Benefits**
- ** Health**:

- ** Dental**:

- ** Vision**:

- ** Life Insurance**:

- ** Generous Paid Time Off - 9.23 hrs per pay period**:

- ** 10 Observed Company Paid Holidays**:

- ** 8 Hours Annual Volunteer Time Off**:

- ** Retirement Plan w/ Employer Match**:

- ** Employee Assistance Program**:

- ** Flexible Spending Account**

**GENERAL DESCRIPTION**

Performs complex (journey-level) business analysis work. Work involves gathering, designing, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Work with programs/departments to gather, analyze and document program requirements, business processes, and problems in order to automate and/or improve systems.
- Configure, modify, test and maintain existing programs/software (EHR, HRIS, Financial) utilized by the Center.
- Analyze new or existing policies and procedures to determine their effect on automated systems. Evaluate processes for efficiency and effectiveness and make recommendations for change to enhance software efficiency and/or utilization.
- Participates in user acceptance testing and testing of new system functionality.
- Identifies potential project risks and difficulties, and recommends strategies to mitigate or avoid them
- Participates in after-hours support as determined by supervisor.
- Must stay compliant with all required training.
- Performs other duties as assigned.
- Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
- Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.

**GENERAL QUALIFICATIONS**

**Experience/Education/Licensing/Certification**
- Experience in business analysis work. Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is required.

**Knowledge/Skills/Abilities**
- Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
- Knowledge of community behavioral health, intellectual disabilities service and early childhood intervention service delivery systems.
- Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively.
- Knowledge and understanding of Software Development Lifecycle (SDLC)
- Knowledge of Crystal Reports
- Knowledge and understanding of relational databases (e.g., MS-SQL).
- Ability to work independently
- Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
- Ability to see, hear and talk effectively within job requirements.
- Ability to stand, sit and walk for extended periods.

**Relationship Skills**
- Ability to communicate effectively, both verbally and in writing.
- Work behavior must be compatible with Center values statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
- Ability to perform tasks effectively and efficiently.
- Ability to plan and schedule work and implement directives without constant supervision.
- Ability to present a professional appearance and conduct when representing the Center.
- Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
- Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgement.

**Additional Requirements**
- Must have and maintain a valid drivers’ license with