Manager-digital Product Management
4 weeks ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The Enterprise Platforms Loyalty and Benefits organization is looking for a talented and experienced product owner to drive the transformation of the existing Loyalty platforms that fulfill many of our global Card Member capabilities. These platforms support the Business growth and compliance needs with stability and high transaction volume. The transformation will drive efficiency and improvements in agility, cost, innovation and speed to market.
As a Product Manager within the Loyalty and Benefits organization, you will work side by side with engineering teams to prioritize the backlog, develop user stories and collaborate to deliver on loyalty initiatives.
You will consult with key business partners and stakeholders to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions. You will work with execution teams to ensure delivery of consistently high-quality, timely feature launches.
You will also be responsible for weighing initiatives against opportunity costs, feasibility, and product roadmaps. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.
**Responsibilities**:
- Collaborate with all stakeholders across Enterprise Platforms to leverage best practices and evaluate potential new opportunities and enhancements, share learnings across markets and Business Units, and enable demonstration of long-term value to American Express.
- Establish a robust product strategy using inputs from market research as well as analysis from internal stakeholders such as marketing, compliance, architecture etc.
- Deep engagement and consultation with various business teams to understand current and future needs.
- Build robust understanding of payment and loyalty domain as well as competitive landscape.
- Build and actively manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business teams.
- Manage work allocation of scrum teams by translating features into prioritized user stories and also by tight coordination with other Product Owners
- Full participation in and support of agile practices and ceremonies to reinforce the agile transformation of the delivery team
- Communicate and build consensus across multiple teams in creating solutions to business needs.
**Minimum Qualifications**:
- 5+ years’ experience in Software Product Management with proven track record in defining winning product constructs and delivering a product roadmap
- Hands on experience in building a distributed technology stack as well as transition from mainframe to distributed
- Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
- Proven experience with agile and scrum software development methodologies
- Excellent communication and collaboration skills to consult with various stakeholders and drive to optimal requirements
- Problem solving, organizational and analytical skills
- Project management skills; ability to prioritize and complete tasks
- Familiarity with one or more programming languages is desirable
- Know
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