Manager - Digital Product Management

3 weeks ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The Enterprise Automation team is responsible for building out a machine learning-powered, componentized intelligent automation products for use across American Express. Our goal is to democratize access to intelligent automation, allowing Business Units across the company to use the capabilities to solve for their automation opportunities.The Document Intelligence product team partners closely with Technologies scrum teams to deliver the highest priority intelligent automation capabilities for the enterprise, driving an enterprise automation agenda where we build once for many. It is critical for our Product Manager to be a strong collaborator, flexible with changing priorities and possess a strong background in intelligent automation capabilities and a desire to improve the way we work at American Express. Our team has the unique opportunity to build and democratize enterprise grade capabilities that will be used by multiple business teams across the company, massively improving our business operations.

Responsibilities:

Design, implement, and manage the Document Intelligence Product and other intelligent automation tools, providing strong automation capabilities to drive a superior colleague and customer experience that can be extended and reused across the Blue Box.Drive innovation and manage product development teams within a fast paced, agile environment, cultivating an environment of continuous learning and improvement through coaching, feedback, and critical metricsWork closely with enterprise automation teams to gain constant feedback to ensure intelligent automation solutions continue to deliver value and support business goals.Enable integrated teams to deliver technology solutions in support of key product roadmaps initiatives through constant collaboration with leaders, product managers, partners, architects and engineers.Collaborate within and across business units to prioritize, plan, and implement the development cadence for product releases.Work with Technologies to define and ensure expected system SLAs are met and manage all issues and problems related to the Document Intelligence infrastructure, capabilities and dependent systems.Establish clear and measurable objectives and key results, providing monthly systems performance metrics to the Enterprise Automation Strategy PMO and Steering Committee.Promote the creation of high quality, clearly documented, and compliant deliverables across engineering teams.Define non-functional requirements (availability, interoperability, portability, manageability, scalability, maintainability, security, monitoring, SLAs, critical metrics, regulatory and legal compliance) based on business vision, standard processes, and enterprise architecture direction. Leverage management information details to report key automation & product metrics and drive continuous performance improvement.Be an effective advocate for automation and work with product teams across American Express to fundamentally change the way we work.Preferred QualificationsDeep familiarity with application of GenAI and Traditional Vision models, including Optical Character Recognition (OCR), Document Classification, Machine Learning, and other cognitive technologies to develop new Document Intelligence capabilities.Experience with building APIs and UI/UX, to create an Enterprise platform with great User Experience and ease of integration as core attributes of the product.Experience working with intelligent automation capabilities such as Business Process Automation (BPM) and workflow tools, Data visualization and reporting tools, to be able to support appropriate automation development for identified use cases.Strong Agile practitioner with the ability to manage the product backlog in-line with the product strategy/roadmap, as well as enterprise priorities.Deep awareness of Amex's risk management, data protection and model risk governance policies, to build a secure and strong product.Strong Technical Writing abilities to develop appropriate documentation and communications platform for business and Technology teams to get educated about the product.This is a continuously evolving space, and this role is expected to keep abreast of emerging technologies and trends for potential incorporation into the enterprise.Minimum Qualifications:Bachelor's degree in Computer Science, Business Administration or a related field7+ years of proven experience in digital product management, preferably as a technical product manager Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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