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Manager - Digital Product Management
4 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.
The Global Loyalty & Benefits product vision is to enable customers to get rewarded for choosing Amex. Our team enables much of the product value used by our Cardmembers every day, such as earning points every time you use your card, redeeming those rewards including Membership Rewards Points, accessing lounges and fast track services while travelling, and receiving the benefits from elite hotel guest status.
We are hiring a Manager - Digital Product Management to lead teams to build new Rewards capabilities for our customers, and to help us transform existing capabilities into a modern technology architecture. You will play a key role in shaping a product strategy and prioritizing the product features to build. You will also lead product delivery, from crafting the roadmap through to the launch of features and ongoing iteration once live. We’re hiring creative problem-solvers to help us raise the bar. We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.
**Responsibilities**:
- Build a robust understanding of the Loyalty domain and the technology platforms we use.
- Lead and own the delivery of new Loyalty capabilities and initiatives.
- Manage work allocation of scrum teams by translating features into prioritized user stories, along with tight coordination with Product Owners.
- Lead transformational initiatives to modernize Loyalty technology platforms, working within tight modernization timelines and commitments.
- Manage a roadmap/backlog that brings others with you - collaborating with multiple teams on the targeted outcomes and ideas, and then delivering upon those outcomes.
- Support leadership in developing a platform strategy, in the sizing of development efforts, and PI planning.
**Minimum Qualifications**:
- Experience in Product Management, preferably in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health.
- Experience with agile and iterative software development methodologies.
- Excellent communicator and collaborator, experienced working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization.
- Adaptability and flexibility when initiatives need to deviate from original plans or shift direction based upon changing needs and priorities.
- Experience in transforming and modernizing technology platforms is preferred.
- Knowledge of Loyalty Programs and associated products is preferred.
- Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline required. Master’s degree preferred.
- Must travel to office a minimum of three days per week, in alignment with team days.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Tha
