Incident Triage Analyst

2 weeks ago

Baltimore, United States OneMain Financial Full time

The Incident Triage Analyst will drive active incidents through remediation and will assist tracking all gaps identified during an incident. They will serve as an escalation point, coordinating across multiple areas from Operations, service teams, OneSupport, architecture, networking, and more. This position will provide incident scribing, intelligence reporting, and metrics. The position reports to the Manager of Risk Treatment and Incident Triage. They will collaborate closely with external partners, security architecture teams, risk centric security teams, and other internal stakeholders to empower the business and continuously enhance the security posture of the organization.

Cybersecurity Risk, a team within OneMain’s Enterprise Risk Management organization, is a fast-growing team focused on providing expert insight into risk, developing team members, and effective oversight of cybersecurity and technology risk. This is a team where you can work with great team members across the Cyber Risk, Cyber Tech, Risk Management, and Technology organizations. You will be challenged to excel with exciting and challenging opportunities daily. There is transparency and great support from management teams to allow team members to be effective, grow their careers and meet company goals. Hard work and initiative are rewarded and recognized by management and colleagues alike, which promotes a culture of respect and value across the organization. Within the Cybersecurity Risk team, you will be conducting meaningful work and making a difference in the lives of OneMain’s customers and team members by promoting a cybersecurity culture, optimizing cybersecurity capabilities, protecting data, and developing cyber resilient programs.

**Key Responsibilities**:

- Support the IR lifecycle by assisting to triage events of potential incidents and establish root cause of findings
- Be able to tell a story with data from documenting an incident as a scribe to creating meaningful metrics and writing reports
- Bring consistency and cohesion to the program by assisting with the updates of team processes
- Support regulatory and audit findings through artifact generation
- Must build and maintain strong working relationships with partner teams from IT engineering, End User Computing, Operations, and other stakeholders to remediate Information Security and/or Vulnerability Findings.
- Exercise sounds judgement while triaging potential incidents
- Work with other industry experts on learning, exploring, and adapting new best practices
- Escalate issues appropriately and in a timely fashion with mínimal supervision
- Revise and update documentation
- Evaluate information to determine compliance with standards
- Create metrics and support leadership updates

**Desired Skills and Experience**
- Minimum 2 years of experience in IT Security or Information Technology
- Previous experience working in a Security Operations Center in an enterprise environment
- Bachelor’s degree in Information Technology or equivalent experience.
- Ability to communicate effectively with all levels of staff, management, and clients both orally and in writing
- Ability to stay organized in a fast-paced environment and keep leadership informed in a quick, succinct way
- Strong problem solving and critical thinking skills. Ability to prioritize.
- Strong work ethic, excellent use of discretion and judgment Knowledge of information security tools and processes
- Knowledge of computer hardware and software
- Basic understanding of computer networking
- Understanding computer security policies, frameworks, and the latest security principles and protocols such as Information Technology Infrastructure Library v3 or v4 (ITIL)
- Must be proficient with Microsoft Office Suite

**Note**: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
- Baltimore, MD
- Wilmington, DE
- Evansville, IN
- Chicago, IL
- Dallas, TX
- Charlotte, NC

**Who we Are**

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide

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