Desktop Support Specialist

4 weeks ago


Glendale, United States Expedite Solutions Full time

**- Manage the daily operations of specified locations, covering software, hardware, backups, phone administration, and local area network.**

**- Deliver level I & II end-user support for software and hardware issues.**

**- Address Desktop Virus and malware issues promptly.**

**- Ensure daily backup of all network files.**

**- Conduct service administration tasks for software and hardware products to uphold manufacturer warranties.**

**- Troubleshoot software and hardware issues through debugging, testing, and vendor coordination.**

**- Contribute to the purchasing of new computer equipment and peripherals for specified locations.**

**- Manage software and hardware inventory effectively.**

**Experience and Qualifications**:
**- Associate's degree (AA) or equivalent from a two-year college or technical school.**

**- Minimum of two to three years of related experience and/or training.**

**- Proficiency in ticketing systems, Office Suite, Microsoft Intune, Networking, and A/V.**

**- Certifications: A+ PC Technician; Network + and Dell Hardware certification are advantageous.**

**Top 5 Must-have Skills**:
**- Recent corporate experience providing office technology support.**

**- Strong communication and presentation skills, adept at conveying information to executives, vendors, and customers.**

**- Experience with ticketing systems, delivering on-site Level I & II support.**

**- Proficiency in inventory tracking systems.**

**- Ability to oversee daily operations independently while collaborating with teams for technology support.**

**Top Nice-to-Have Skills**:
**- Network + and Dell Hardware certification.**

**- Experience in executive level support.**

**Job Types**: Full-time, Contract

Pay: $35.00 - $40.00 per hour

Expected hours: 40 per week

Experience level:

- 6 years
- 7 years

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- What is your desktop support experience, and how was support provided (On-site, Field, Remote)? Could you elaborate on the largest group of users you have supported in the last two years?
- How frequently have you collaborated with teams in the past six months? Could you share a recent collaborative experience resolving a technical issue?
- Please provide detailed insights into your experience with Troubleshooting and/or Administration of MS 365 products, including Microsoft Outlook 365

**Education**:

- Associate (preferred)

**Experience**:

- Desktop support: 6 years (preferred)

License/Certification:

- CompTIA A+ (required)
- CompTIA Network+ (preferred)

Ability to Commute:

- Glendale, CA 91205 (required)

Ability to Relocate:

- Glendale, CA 91205: Relocate before starting work (required)

Work Location: In person



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