Desktop Support Specialist
4 weeks ago
**- Manage the daily operations of specified locations, covering software, hardware, backups, phone administration, and local area network.**
**- Deliver level I & II end-user support for software and hardware issues.**
**- Address Desktop Virus and malware issues promptly.**
**- Ensure daily backup of all network files.**
**- Conduct service administration tasks for software and hardware products to uphold manufacturer warranties.**
**- Troubleshoot software and hardware issues through debugging, testing, and vendor coordination.**
**- Contribute to the purchasing of new computer equipment and peripherals for specified locations.**
**- Manage software and hardware inventory effectively.**
**Experience and Qualifications**:
**- Associate's degree (AA) or equivalent from a two-year college or technical school.**
**- Minimum of two to three years of related experience and/or training.**
**- Proficiency in ticketing systems, Office Suite, Microsoft Intune, Networking, and A/V.**
**- Certifications: A+ PC Technician; Network + and Dell Hardware certification are advantageous.**
**Top 5 Must-have Skills**:
**- Recent corporate experience providing office technology support.**
**- Strong communication and presentation skills, adept at conveying information to executives, vendors, and customers.**
**- Experience with ticketing systems, delivering on-site Level I & II support.**
**- Proficiency in inventory tracking systems.**
**- Ability to oversee daily operations independently while collaborating with teams for technology support.**
**Top Nice-to-Have Skills**:
**- Network + and Dell Hardware certification.**
**- Experience in executive level support.**
**Job Types**: Full-time, Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Experience level:
- 6 years
- 7 years
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- What is your desktop support experience, and how was support provided (On-site, Field, Remote)? Could you elaborate on the largest group of users you have supported in the last two years?
- How frequently have you collaborated with teams in the past six months? Could you share a recent collaborative experience resolving a technical issue?
- Please provide detailed insights into your experience with Troubleshooting and/or Administration of MS 365 products, including Microsoft Outlook 365
**Education**:
- Associate (preferred)
**Experience**:
- Desktop support: 6 years (preferred)
License/Certification:
- CompTIA A+ (required)
- CompTIA Network+ (preferred)
Ability to Commute:
- Glendale, CA 91205 (required)
Ability to Relocate:
- Glendale, CA 91205: Relocate before starting work (required)
Work Location: In person
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