Practice Coordinator

3 weeks ago

Cambridge, United States Mount Auburn Hospital Full time

**Job Type**:Regular

**Time Type**:Full time

**Work Shift**:Day (United States of America)

**FLSA Status**:Non-Exempt

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**

The Practice Coordinator oversees and facilitates the daily operations of a physician's practice. He/She plans and organizes the work of support staff, maintains service standards, and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows, and interacting with patients, families, and other colleagues.

**Essential Duties & Responsibilities (including but not limited to)**:
1. Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.
2. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers’ vacation, CME, and coverage schedules in addition to staff time off schedules.
3. In coordination with either the Group Practice Manager or Director, implements, and monitors office policies, procedures, and protocols.
4. Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues, and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director’s request.
5. Assures proper maintenance of the office, including ordering equipment, services, and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are safe and in working condition.
7. Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT access, ID badges, and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.
8. Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues
9. Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.
10. May lead and participates in staff meetings and attends departmental-specific meetings across MAPS and/or the hospital.

**Minimum Qualifications**:
1. High school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.
3. Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff, and providers.
4. Must be able to demonstrate both a willingness and competency to train, mentor, and guide others' assigned practices.
6. Must be certified in CPR.
7. Phlebotomy skills are helpful.

**Physical Requirements & Environment**:
1. The job requires physical stamina; many hours/day on the feet.
2. All staff is expected to cross-train and help each other when needed.
3. Job requires some weekends and evenings.

**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. **Learn more** about this requirement.**:
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**:
**Equal Opportunity **Employer/Veterans/Disabled**:

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